We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!
The Program Manager is responsible for developing optimal onboarding experiences for Greenphire’s clients. Responsible for providing clear direction to our Client Delivery teams that lead to efficient timelines and quality standards. Leads continuous improvement for the client experience and internal process improvements for efficiency.
This position provides consultative expertise to our clients.
Responsibilities
- Responsible for building optimal processes to support clients onboarding journey by early requirement gathering and consultation
- Proactively identifies client needs and develop, articulate, and drive towards best practice appropriate solutions
- Improves corporate knowledge and best practices by creating or enhancing documentation and processes
- Develops and maintain an expertise of Greenphire products with a keen focus on user touch points.
- Leads WAR/pre-SOW/EC questions and initiates kick of materials as needed
- Provides oversight and dedication to program transitions
- Identifies and communicates early indicators of issues or risk
- Creates supporting documentation, including but not limited to standard process workflows, process updates and internal trainings
- Builds process and best practices that improves consistency of client experience
- Drives program and project direction, promoting prioritization and alignment across initiatives
- Negotiation of project critical issues and decisions from the end customer to internal stakeholders
- Identifies scope, planning and risk assessment
- Drives quality and continuous improvement initiatives both internally and externally
- Provides team with training
- Performs other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
- Bachelor’s degree preferred, or equivalent work experience and/or training
- 4-6 years of experience working in the healthcare industry including Pharmaceutical, CRO’s or other businesses that focus on clinical trials desired
- Demonstrates a robust knowledge of Greenphire’s products
- Strong consultative skills
What We Do
As the industry's leading provider of clinical payment and communication solutions, Greenphire's technologies are used globally to improve operational efficiency, reduce costs, mitigate regulatory risks, increase subject retention, promote protocol compliance, and produce quantifiable results for our clients. Our systems are flexible, configured to meet the specific requirements of each study and the procedural requirements of the users that interface our solutions.
Employees of Greenphire enjoy an upbeat, entrepreneurial culture with casual dress and an open-office environment. Greenphire encourages its workforce to bring fresh ideas to the table, rise to any challenge, and remain passionate about our products and company mission.
Greenphire is the proud winner of the Philadelphia Business Journal’s Best Place to Work award for 2014, 2015, 2018, 2019 and 2020. As an employee, you'll enjoy a comprehensive benefits package including medical, dental, and vision and prescription benefits from the start of your first full month of employment. Employees also receive a 401k savings plan, financial wellness program which offers local, out-of-the box learning sessions on managing your finances, a 529 savings plan, flexible spending accounts, a generous vacation policy, and a host of company-sponsored & community involvement events.
To learn more visit https://greenphire.com/.
Email: [email protected]
Phone: 215.609.4365
Twitter: @GreenphireINC
Facebook: https://www.facebook.com/Greenphire-543092949230758
Instagram: @GreenphireINC
YouTube: https://www.youtube.com/channel/UCpYX9kj4L63qxUafsLQ01Ew
