Program Manager

COMPANY DESCRIPTION: 

Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more. 

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!

POSITION SUMMARY: 

We are looking for a Program Manager who will be responsible for managing multiple projects or workstreams that include both technical (Design, Development, Testing, Architecture, etc.) and non-technical (Change Management, Adoption programs, etc.) elements. The Program Manager is responsible for the achievement of the larger organizational objectives through leading multiple Project Managers and other team members. The focus at the Program level is on strategy, implementation, delegation and strong communication and governance. The Program Manager will work closely with management and staff, partnering with key participants across the enterprise, such as technology partners, business management, IT as well as other department leads.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Strategize, Align, implement and maintain programs adhering to organizational objectives 

• Organizing, planning and prioritizing efforts into workstreams 

• Managing multiple technical and non-technical workstreams

• Analyze, evaluate and overcome program risks and produce program reports for management and stakeholders 

• Identify trends, patterns, and opportunities for team improvement based on data and results of reporting 

• Participation in scrum ceremonies, including: daily stand-ups, backlog refinements, iteration planning, program increment planning, demos, and retrospectives 

• Support to resolve team blockers as it pertains to iterations and program increments 

• Work closely with project sponsor, cross-functional teams, project managers, Scrum Masters and Release Train Engineers to plan and develop scope, deliverables, required resources, work plan, budget and timing 

• Manage program and project teams for optimal return on investment, and coordinate and delegate across teams 

• Support teams in ensuring prioritized work is refined, planned, and executed appropriately 

• Work with Scrum Masters, Release Train Engineers, and Product team to ensure alignment on dependencies 

• Perform other duties as requested 

SKILLS:

• 8+ years experience as a program/project manager. Impeccable organizational and program management skills 

• Strong Adobe ecosystem knowledge and must have Adobe Experience Cloud experience

• Broad MarTech stack experience 

• Experience working with Enterprise clients 

• Ability to present to and earn the trust of a diverse team at the Executive level 

• Excellent communication skills. Team player who seeks solutions to problems and can quickly translate ambiguity to clarity and action 

• The ability to lead and guide teams and create confidence across our extended team that they can deliver 

• The ability to prioritize effectively and balance multiple simultaneous initiatives. 

• The ability to think incrementally and develop approaches, options and sequencing to large complex initiatives 

• Ability to build and scale teams 

• A good understanding of Agile delivery principles and practices