Program Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Manages the execution of projects in accordance with organization's project management methodology. Develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects. Defines project resources, performance reviews and post implementation evaluations. Takes ownership of the successful implementation of a set of projects. Manages the work of project managers. Advises on the most complex or critical projects; monitors progress and performance against the project plan; identifies and resolves operational problems and minimizes delays. Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project.

What Part Will You Play?

• Plans, directs, and ensures successful management and delivery of designed business solutions utilizing the complete resources of the project management teams. Identifies, evaluates and develops methods and procedures that are efficient, effective and meet good business standards. Sets team priorities, communicates progress and ensures ongoing alignment to the organization’s strategic objectives.
• Identifies, secures, and coordinates internal and external project management resources to achieve project objectives. Ensure all projects proceed to timelines, meet expectations and adheres to established protocols. Negotiates changes in project resources as necessary. Ensures and/or monitors key project assets: scope, requirements, project plan, product specifications, contracts, billing, product code and documentation, etc.
• Monitors and evaluates project management effectiveness via tracking, analysis, reporting and management information/intelligence. Provides regular status and ad hoc reporting to clients and senior leadership, covering but not limited to the key aspects of revenue (forecast, status and projection), project timelines and departmental KPIs (key performance indicators).
• Works with management and counterparts to set priorities for work within and across the organization. Collaborates and negotiates with management of other areas to set priorities for different work efforts. Exercises independent action and addresses issues with limited guidance from management.
• Coordinates the flow of communication for all projects and major events by acting as a single point of contact between internal partners (account management, business / technical teams, etc.) and clients. Provides timely, quality communication to contacts. Maintains open lines of communication with management, peers and team members. Conducts conflict management with all levels of internal and/or external stakeholders.
• Manages projects with a span of influence that typically require working with clients and within multiple business segments and/or across corporate shared service resources, such as Software Development, Information Security, IT Development, Customer Service and/or Training, etc. May manage projects with a span of influence that typically require collaborating and working across the enterprise.
  Influences the decisions of other members on project team.
• Directs the project management support of multiple clients (internal and external). Builds relationships with clients by working to understand their business models and strategic goals. Consults to provide solutions and direction to achieve desired results. Monitors progress and outcomes against client expectations. Ensures the client’s needs are appropriately represented.
• Serves as an escalation point for the project management team, clients, and support teams, on project issue identification, escalation and resolution. Advises on issue escalation and risk mitigation by evaluating the probability of risk and helping develop quality and risk management plans to minimize negative impact to project objectives and deliverables. Collaborates with cross-functional teams and leadership to seek low risk resolutions.
• Identify and implement new and more efficient ways of working. Proactively contribute ideas, knowledge and support towards the ongoing advancement of project performance and the project management community.
• Not an exhaustive list; other duties as assigned

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 8 years
• related professional experience including a minimum of 3-4 years experience in a supervisory position.

Preferred Qualifications

• None Identified

What Are Our Desired Skills and Capabilities?

None Identified

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].