Program Manager (Client Success)

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Program Manager for Campus and Onsite will be a key member driving the development and execution of strategic initiatives that will drive growth and profitability for the Campus team. This role works closely with internal teams to identify new growth opportunities, manage key initiatives, and ensure successful project execution. You will collaborate with various departments such as sales, marketing, analytics, and finance, while working alongside the Strategic Initiatives Manager to track progress and optimize strategies.
Responsibilities

• Execute strategic initiatives aimed at driving growth and profitability for Grubhub and the Campus team.
• Identify and drive strategic efforts that require data analysis, planning, execution, and performance tracking. A diverse set of initial efforts may include: customer tiering, restaurant selection, customer account performance, or sales effort prioritization and impact.
• Collaborate cross-functionally with sales, customer success, marketing, merchant sales, analytics, finance, and product teams to optimize business impact
• Build and develop relationships with a diverse set of internal stakeholders to execute growth plans.
• Navigate complex business situations, foster long-term opportunities, and find creative solutions to challenges that may arise internally, from clients, from partners, or from competitors.
• Serve as the primary point of contact for the Campus team with internal partners to drive successful initiatives.
• Manage and track multiple projects, ensuring seamless integration across various teams and stakeholders.
• Coordinate and communicate efforts across multiple teams, giving direction to various groups and stakeholders across the group and the company.
• Collaborate with the broader team developing and implementing best practices to optimize resource allocation and manage program performance.

Qualifications

• 3-5 years experience in strategy, business development, investment banking, management consulting or similar.
• 3-5+ years experience working collaboratively across multiple disciplines (product, legal, finance, partnership management)
• Strong analytical and quantitative skills, with the ability to interpret data and support decision-making.
• Experience working collaboratively across multiple functions (marketing, sales, finance, operations).
• Excellent communication and organizational skills, with the ability to coordinate efforts across different teams.
• Passion for learning and problem-solving, with the ability to work in a fast-paced and dynamic environment.
• Proficiency in spreadsheets and data management tools

The base salary ranges for this position are below. The ranges provided exclude other forms of compensation such as equity and bonus.
New York: $91,000 - $136,000 base salary range
Denver: $82,500 - $123,500 base salary range
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. In addition to the base salary, the role might also come with equity and other pay incentives as part of the full compensation package.
And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].