Program Manager

ESSENTIAL JOB FUNCTIONS

• Manages Early Intervention team and day to day operations at assigned program location and escalates issues and concerns as needed to Director.
• Supervises and participates in the Primary Service Provider Coaching model of early intervention service delivery with a multidisciplinary team of care coordinators, social workers , early interventionists and administrative team members.
• Completes observation checklists with team members quarterly and engages in reflective supervision meetings monthly with program team members.
• Attends weekly Family Support Team meetings (FSTs) and reviews Individualized Family Support Plans (IFSP) to ensure compliance.
• Collaborates with community resources to address program and participants’ needs.

• Keeps updated with current practices and develops methods and procedures of best practices and principles, integrating them into program as applicable.
• Participates in the budget development process and operates program within the budget.
• Works collaboratively and successfully to ensure program compliance with all company, funder and accreditation requirements.
• Timely completion of all program reporting to company, funder and accreditation

• Oversees program data entry and monthly billing procedures. 
• Reviews all invoices, request for payments (accounts payable) and contractual invoices. Verifies expenses/codes.
• Reviews all quality assurance surveys – summarizes information and develops action plan.
• Performs quarterly child record chart audits with the SAM tool and ensures documentation guidelines are consistently implemented.

• Keeps current with all program regulations and audit requirements.
• Collaborates with other internal staff around information and referral, public relations, education, and community relations. Conducts presentations, as needed.
• Must report in person to assigned office location a minimum of 4 days per week, up to 5 days per week, dependent on program needs as directed by management team.
• Must report in person to assigned office location within 24 hours as directed by EIS.

QUALIFICATIONS

Minimum Education, Experience & Training Equivalent to:

• Bachelor’s degree in social work, special education, business or health related field from an accredited program or equivalent. Master’s degree preferred.
• One year of progressive experience working with children with disabilities.
• Minimum of three years’ experience with supervisory responsibilities. Prefer five years of progressive experience with at least one year in a leadership position.
• Experience working with children with developmental delays in the field of early intervention preferred.

Knowledge, Skills & Abilities:

• Significant knowledge of developmental delays and disabilities, familiarity with ADA and Individuals with Disabilities Educational Act (IDEA) guidelines, and inclusion.
• Experience with the Primary Service Provider Coaching model of Early Intervention service delivery, using an approach that involves giving and receiving peer and family coaching.
• Communicate effectively verbally and in writing using the primary language in the workplace; American Sign Language or bilingual ability preferred.
• Exercise confidentiality and discretion pertaining to the work environment and maintain all HIPAA requirements.
• Appropriately interpret and implement policies, procedures, and regulations of ESH.
• Consistently demonstrate good judgment and decision-making skills.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
• Knowledgeable and skilled in computer and Microsoft (MS Outlook, Word, Excel, PowerPoint).
• Capacity and willingness to work in an exciting, fast paced high energy environment while effectively multitasking and meeting assigned deadlines.
• Personable; able to work comfortably with individuals at all levels within the organization.

Physical Requirements:

• Frequent bending, reaching, squatting, kneeling, and twisting in order to observe, assess, and interact with clients.
• Ability to stand or sit for extended periods of time, stand for up to 6-8 hours a day.

• Occasional lifting, carrying, and loading/unloading toys and materials up to and including 50 lbs.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent driving to and from office and client homes.
• Capacity to utilize computers, cell or landline phones, fax and copy machines to communicate.
• Frequent proofreading and checking documents for accuracy.

• Frequent exposure to disability disorders in clients; occasional emergency situations; occasional exposure to trauma; in person client contact and decision making; and constant concentration required when working with clients.
• Ability to respond immediately and appropriately to emergencies as defined by Family of Companies Emergency Procedure Guide.

Conditions of Employment

• Must obtain and maintain criminal record clearance through the Department of Justice (DOJ). The HR Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• May travel to multiple work sites and client homes; reliable transportation required.
• Must have valid Hawaii Driver’s License/insurance and maintain a clean driving record, current auto insurance and current vehicle inspection.
• Must pass health screenings, obtain vaccinations, and provide annual TB clearance based on company policies.
• Must obtain and maintain clearance through the Office of Inspector General.
• Must attend all ESH and Family of Companies required training.