Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Responsibilities:
- Help develop and maintain customer journey for VDC 365 and Kasten products, including digital-led touchpoints, in order to drive adoption and growth.
- Help design and implement the 1:1 (human-led) engagement touchpoints.
- Define, development, maintain and measure customer enablement programs
- Create and maintain product development feedback loop
- Coordinate data collection, reporting and information analysis within Gainsight.
- Work across departments to communicate pain points and develop programming to address.
- Analyze quantitative and qualitative information to develop new customer-facing programs to drive positive customer outcomes.
Need to have:
- Proven program management skills in a SaaS environment, including ability to develop, documentation and execution of a large-scale rollout
- Experience in identifying metrics to support growth and change management within programming
- Self-starter who proactively identify areas of need and takes steps to mitigate
- Experience in building a business or major department within a larger company
- Effective communication and collaboration skills, both verbal and written as well as in working with a diverse team and multiple levels of management.
- Growth Mindset and strong organizational skills
- Up to 20% Travel
Nice to have:
- Experience in Customer Success
- Experience with Gainsight, Salesforce, Guide CX, Monday.com
The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.
United States of America Pay Range
$125,400—$179,100 USD
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
Top Skills
What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
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