Program Manager - Tech Ops

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

Telesign is looking for an experienced Program Manager to join our Technical Operations team.   In this role, you will be responsible for ensuring Technology initiatives deliverables are completed in a consistent fashion based on project plans and expectations across Telesign and sister companies under Proximus Global.

Key Responsibilities:

In this role, you must have excellent communication skills and the ability to ensure projects are effectively planned, assigned, and executed to meet business needs. As a representative of the Proximus PMO Technical Portfolio, you will collaborate with business and technical teams on end-to-end technical initiatives, ensuring plans are efficiently scheduled and successfully executed across multiple internal and external teams.

Key responsibilities:

• Managing communication and documentation to highlight critical milestones, potential impacts to scheduled activities, and necessary schedule adjustments.
• Developing an understanding of key applications, their infrastructure relationships, and the interdependencies between application components and the product.

Success in this position requires experience in a fast-paced environment, along with flexibility, creativity, and a strong commitment to meeting operational and company objectives.

What you'll do:

• Manage technical projects and initiatives using project plans, JIRA, Confluence, and other necessary tools.
• Ensure requirements, priorities, and dependencies are clearly defined while coordinating with management on resource availability and scheduling.
• Develop JIRA dashboards, workflows, and reporting in support of process, procedures, and excellence.
• Coordinate cross team projects and initiatives involving internal and external teams.
• Represent Technical PMO in key Development Agile Life Cycle activities (Task Grooming, Sprint Planning/Reviews) with engineering.
• Identify new initiatives which provide continuous improvement within the organization that can be measured by company KPIs.
• Create, present, and manage documentation related to PMO process and procedures with emphasis on adoption internally and companywide.
• Represent PMO in companywide presentations outlying Technical Portfolio work and contributions.

Essential requirements:

• 5+ years in Project Management, preferably in a technical organization.
• 2+ years of experience with JIRA and working knowledge and experience with Atlassian Products in general (JIRA, Confluence, etc).
• Experience with SAFe and other Agile methodologies.
• Excellent working knowledge of Excel.
• Excellent verbal, written, and listening skills with all levels of the organization.
• Highly organized and able to deal with a dynamic changing environment.
• Experience in Cloud Services business is highly desirable.

We are offering:

• Development opportunities.
• Ability to work with a highly skilled team of software engineers.
• Challenging but also very friendly and fun working environment.
• Good compensation package - Competitive € salary plus attractive benefits.
• And much, much more

About Telesign

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.

TeleSign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

TeleSign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.