Program Manager, Resources Pathway

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. 

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Program Manager, Resources Pathway to provide leadership in formulating, organizing, and monitoring inter-connected key initiatives within IJM’s priorities of the Resources Pathway, which is focused on projects including fundraising, marketing, and prayer. As part of the Enterprise Portfolio team, this role ensures that systems, projects, and processes are set up to enable the pathway to work efficiently and achieves IJM’s Resources Pathway goals. This position is tasked with coordinating cross-project activities to ensure timely and transparent management and reporting on priority initiatives. This role may support project-level work while also driving to build toward portfolio management, as needed.

This role will either manage projects or work closely with project managers across the pathway, collaborating with the Resources Pathway members and, when needed, will coordinate with other pathways or teams. They will develop and implement effective plans to manage each projects’ scope, timeline, budget, and progress. The position will ensure effective communication rhythms to keep project and program stakeholders apprised of project status and changes, facilitate meetings, and provide monitoring of deliverables to Resources Council and Enterprise Portfolio Management Office to ensure the work achieves its desired results.

This role is part of the Enterprise Portfolio Management team and will be a critical piece of building a united project and portfolio management approach across the enterprise. The ideal candidate will show experience in building and executing, bringing an energetic, relational, and strategic approach to their work. The ideal candidate will be an excellent leader and must be able to work with the Enterprise team to develop efficient and realistic processes to achieve results in a timely manner. Importantly, they will also have a constructive and imaginative approach to work, a willingness to take on tasks large and small, and the ability to engage professionally with staff from all backgrounds and levels.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to Director, Enterprise Portfolio Management Office and is only available for candidates with the right to work in the US.

Responsibilities:

Strategy & Knowledge Development & Implementation:  

• Lead the process to properly sequence of all work to be done with in the pathway to achieve pathway goals that ensures the best optimization of resources. 
• Clearly disseminate in multiple formats, upwards and downwards, accurate data related to project obstacles, milestones, interdependencies, and budgetary issues.
• Brief stakeholders, apprise of project completions, arrange for project success evaluation, training end user where applicable. 

Pathway Strategy Delivery:  

• Collaboratively work with EPMO and other PMs, maintaining situational awareness of other teams’ projects, always identifying areas of project overlaps to maximize team efficiencies. 
• Understanding of risks of each key initiative and ability to assess the impact of each risk to the pathway goals. 
• Analyze project and pathway data to identify necessary risk escalation and needed actions, including decisions, reprioritization, and resource negotiations within the pathway. 

Measuring and Evaluation: 

• Work with pathway project leaders to maintain their project/program documentation to inform critical decisions. 
• Own the creation and monitoring of related pathway portfolio frameworks (charters, risk, issue, change logs, etc.).
• Assess program performance and aim to maximize ROI. 
• Prepare reports and dashboards for pathway leadership. 

Communication:  

• Organize planning, delivering, monitoring, and revising communication, both internally and externally, to ensure its flow from top to bottom clearly. 
• Responsible for communicating critical issues and suggested mitigation plans to pathway leadership to optimize the pathway strategy.

Participation in IJM’s community of spiritual formation.

Qualifications:

Education & Experience

• Bachelor’s degree in business administration or similar field, or any equivalent of combination of education, experience and certification.
• At least 3-5 years of project management experience, ideally with experience in the nonprofit sector.
• Holds recognized project management, Resources management, or equivalent credential (including PMP, PMI-PBA, PMI-SP, PMI-ACP, Prince 2) or eligible and on track for certification, preferred.
• Thorough understanding of project/program management techniques and methods.
• Ability to receive guidance and subsequently work independently to implement key initiatives.
• Ability to inspire staff to be collaborative, efficient and create a sense of community and teamwork.
• Excellent written and verbal communication skills.
• Positive attitude and inspiring personality.
• Ability to create process documentation, technology curriculum materials, and training artifacts.
• Familiarity with project management software and tools. Smartsheet expertise preferred.

Technical Competencies

• Project Management 
• Program Management 
• Portfolio Management
• Facilitation
• Leadership
• Facilitation
• Training and Communication
• Strategic Planning—with the ability to integrate and translate data

Non-Technical Competencies

• Problem-solving ability 
• Analytical skills 
• Strategic leader
• Collaborative and able to build trust 
• Calm under pressure
• Leading through influence
• Superior written and verbal communication skills 
• Sound judgment and problem-solving
• Organized
• Spiritual and emotional health
• Professional and diplomatic
• Unfailing integrity and honesty
• Passion for IJM’s mission
• Able to drive to clarity amidst ambiguity
• Grit

Critical Qualities:

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
• Self-starter with strong initiative; 
• Disciplined with priorities;
• Strong interpersonal skills and self-awareness;
• Exceptional verbal and written communication;
• Flexible, collaborative and eager to support others;
• Effective team player who fosters collaborative environment; and
• Adept at creative problem solving.

Application Process:

Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

What does IJM have to offer?

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days
• 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.

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