Program Manager-Marketing Services and Transformation

Job Description
The Marketing Services and Transformation team is responsible for the transformation of the marketing ecosystem for teams across JPMorgan Chase. Our roadmap includes working with Chief Marketing Officers and Center Of Excellence teams on the transformation of end-to-end processes and technology for marketers to plan and execute successful marketing campaigns.
As a Program Manager on the Marketing Services and Transformation team, you should be a dynamic and strategic program manager. You will help guide the transformation of marketing strategies, processes, and technologies. You will collaborate with cross-functional teams to implement innovative solutions that align with our business objectives and market trends. You should be passionate about guiding change, optimizing marketing processes and delivering impactful results.
Job Responsibilities:

• Lead and oversee Content transformation initiatives, ensuring alignment with the organization's strategic objectives and vision.
• Collaborate with cross-functional business teams to prioritize capabilities with Product.
• Develop and implement transformation roadmaps, defining clear goals, milestones, and deliverables.
• Coordinate cross-functional teams and stakeholders, fostering collaboration and ensuring effective communication throughout the transformation process.
• Monitor and report on transformation progress, using metrics and KPIs to track success and identify areas for improvement.
• Identify and mitigate risks associated with transformation efforts, developing contingency plans to address potential challenges.
• Engage with senior leadership and stakeholders, providing regular updates and insights on transformation progress and outcomes.

Required qualifications, capabilities and skills:

• Bachelor's degree from an accredited institution.
• 8+ years leading large cross-functional programs
• Proven experience in program management, with a focus on large-scale transformation initiatives.
• Demonstrated ability to lead and manage cross-functional teams, fostering collaboration and driving results.
• Excellent project management skills, with experience using project management tools and methodologies.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and projects simultaneously.
• High-energy, deadline-driven multitasker dedicated to solutions-oriented outcomes.
• Executive-level communicator with proficiency in MS Office suite.
• Strong understanding of marketing principles and practices, including Marketing Campaign content lifecycle and management.

Preferred qualifications, capabilities and skills:

• Proven track record of delivering successful marketing transformation initiatives in large matrixed organizations, demonstrating measurable impact and ROI.
• Experience with MarTech product management and operations.
• Proficiency in marketing technology platforms and tools, such as workflow/production management, marketing automation, and analytics software.
• Experience with change management and process improvement, including the ability to drive organizational change.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.