Lead Technical Program Manager - Engagement/Communications Lead

Job Description
As a Lead Technical Program Manager and Engagement/Communications expert in the Commercial & Investment Bank's Payments Technology team, you will help elevate messaging and engagement/retention across one of the most innovative and exciting areas in financial services . You will bring a creative approach to communications, balanced with an analytical mindset to advise and influence senior executives on this global team. You will operate at the highest strategic levels, while executing at the most tactical levels to deliver excellent and cohesive messaging in support of multiple business leaders. This role focuses on maximizing team engagement and building our Payments Technology brand, both internally and externally, through a variety of vehicles including live events, intranet, video and a wide range of editorial content. It requires a strong ability to prioritize, influence and work effectively across complex, matrixed organizations, as well as a keen ability to devise a strategy to build and incentivize high-performing teams. You'll work closely with technologists at all levels, Corporate Communications, HR, Operations, product leaders and marketing teams, Legal/Compliance, PR, Media, Sales, and other business functions to identify opportunities to develop projects and programs to achieve these objectives, based on an understanding of the target audiences. In all you do, you'll foster collaboration and promote the values, culture and brand of J.P. Morgan Chase.
Job responsibilities

• Develop and deliver comprehensive communication materials for Payments Technology, including strategic messaging, town halls, talking points, blogs, announcements, articles, newsletters and content for intranet site.
• Engage in multiple complex and concurrent projects, maintaining meticulous attention to detail while adeptly managing expectations.
• Craft executive communications and profiles, necessitating a strong leadership presence and an engaging personality
• Manage large events both in person, and virtual, from conception to logistical implementation.
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Own communications projects/initiatives from beginning to end
• Help ensure effective communications/engagement globally, as needed, in coordination with Corporate Communications and regional communicators

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in communications, marketing and engagement.
• Exceptional writing, editing, proofreading and interpersonal skills.
• Demonstrated hands on experience creating compelling, engaging communications through a variety of mediums including but not limited to written/email, PowerPoint, intranet and videos - with ability to quickly learn new tools.
• Ability to analyze target audience and come up with creative, effective messaging and media to best reach them.
• Experience working in Technology and Financial Services preferred
• An eye for clean, natural and artful designs / presentations.
• Ability to manage long-term projects and manage multiple priorities
• Experience organizing large events both in person, and virtual - from conception to logistical implementation.
• Passion for building a learning culture that fosters diversity, equity and inclusion.
• Ability to create and maintain relationships, work collaboratively and influence outcomes with a wide range of stakeholders at all levels throughout the firm

Preferred qualifications, capabilities, and skills

• BS/BA degree or equivalent experience
• Hands-on experience with SharePoint

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.