Program Manager Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Program Manager Lead, you will lead the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the Company or Staff Agency strategic imperatives and to monitor program health. You will work to achieve multi-year program deadlines, scope, and overall program benefits. Additionally, you will support cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry standard processes.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Lead the implementation of strategic tasks that align programs with an organization’s business strategy and goals.

• Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

• Work with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.

• Prepare reports that provide partners and management with status updates to include identifying risks or issues.

• Ensure all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.

• Assist in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.

• Direct analyses, root cause identification and development and recommendation of key work products.

• Identify potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

• Define and maintain multiple program strategies based on business demand and ROI expectations.

• Negotiate agreements, settle disputes equitably and diffuses high tension situations.

• Negotiate program tradeoffs with IT and the business to ensure alignment of demand to capacity.

• Mentor Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.

• Adhere to EPMO processes, procedures, controls, standards, tools, and templates.

• Adhere to governance rigor required for work efforts.

• Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' project and / or program management experience, including experience defining a new program and / or leading large-scale projects.

• Demonstrated experience using Waterfall or Agile methodologies to complete program strategies and deliver complex work efforts.

• Advanced understanding and demonstrated application of risk management policies and procedures.

• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.

• Proficient experience in USAA’s change management methodology or similar industry change management methodology.

• Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.

• Stakeholder management and influencing skills.

• Expert level of experience in Principles of Project, Program or Portfolio Management.

• Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

What sets you apart:

• Expert-level knowledge of Global Service Procurement (GSP), Third Party Risk Management (TPRM), and/or Vendor Management, especially as it related to execution and governance to include understanding and quantifying risks associated with third-party relationships for the complaint handling lifecycle; experience executing Due Diligence process to vet potential third parties to assess their capabilities, compliance, and overall suitability for complaint handling.       

• Excellent oral and written communicator who can translate technical requirements (the what) and explain to business operational owners (the why), using risk and reward terms; experience building and writing reports for executive audience

• Build rapport with management through trust and credibility to deliver difficult messages with managerial courage if even dissenting opinion in the room

• Deep analytics to synthesize data points from deep detail-orientation, then translate the outputs into aggregated big picture concepts, trends and themes

• Ability to influence for outcomes and leverage escalation protocols to drive accountability and culture shifts broadly across organizations 

Compensation range: The salary range for this position is: $127,310.00 - $243,340.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.