Our Opportunity:
Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. At Chewy, the Chewy Health team is on a mission to transform how veterinarians and pet parents care for pets. Through our multi-year effort, we're building new services on our PracticeHub platform to make it easier for pets of all kinds to live healthier, happier lives.
Chewy Health is hiring a Program Manager to join our Healthcare Services team in Plantation, FL, Bellevue, WA, or Boston, MA. We're looking for someone who has led sophisticated, cross-functional projects and loves turning ideas into action. In this role, you'll help streamline operations, drive automation, and keep teams aligned - all while keeping senior leadership updated on progress, risks, and changes. If you're passionate about improving how things work and want to help shape the future of PracticeHub, we'd love to meet you.
What You'll Do:
- Drive Operational Efficiency: Identify workflow gaps and lead process improvements, implement best practices and automation to boost productivity, and support change management initiatives across the organization.
- Lead Program Strategy & Execution: Set clear program goals and use data and improve performance, define KPIs to measure success and align with business objectives, and evaluate and prioritize projects based on business needs and team input.
- Collaborate & Communicate Across Teams: Work closely with internal teams to optimize resources while getting results, use project management tools to lead high-volume initiatives efficiently, regularly update leadership on progress, risks, and roadblocks.
- Manage Risk & Ensure Delivery: Proactively identify potential risks and resolve them before they escalate, and ensure smooth execution and on-time delivery of critical programs.
What You'll Need:
- Education & Experience: Bachelor's degree and 5+ years' demonstrated ability of taking ownership and getting results in data-driven environment and experience building tools and programs to tackle problems.
- Analytical & Technical Skills: Strong analytical skills, including financial and data modeling, proficiency with CRM tools, especially Salesforce, and experience operationalizing processes across Sales, Tech, and Operations teams.
- Collaboration & Leadership: Natural ability to work cross-functionally and drive results as part of a team, strong influencing skills, with the ability to guide decisions and accelerate progress through data-backed recommendations.
- Execution & Communication: Excellent time management and prioritization skills, high attention to detail and ability to adapt to changing priorities, clear, effective written and verbal communication skills, and willingness to travel as needed.
Bonus:
- MBA or Master's degree
- Proficiency with SQL, Lucidchart, or TeamGantt
- Experience in the veterinary or pharmaceutical industry
Hub Locations & Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$95,500-$152,500 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
