Program Coordinator - EXP.O NOW Shared Services, IS Customer Experience

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

Who we are:

Expeditors' Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products, like EXP.O NOW, that uplift the technology leadership with our customers and industry.

EXP.O NOW is a visionary, industry-leading platform developed by Expeditors that is the place to go to do business with us. Our technology enables a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions. Capabilities include quoting, booking, shipment tracking, logistics document images, and reporting.

Who we're looking for:

The Shared Services team for EXP.O NOW is looking for a self-starter who will use their organization and leadership skills to embrace the Program Coordinator Title/Role and support the EXP.O NOW Program, the RTE (Program Manager), program/portfolio leadership, and stakeholders and support or fill in for the other roles throughout the program when needed.

Our Program Coordinator will assume support for our RTE in leading our Program ART/ ARTS within the EXP.O NOW Program. The ideal candidate for this position must be detail oriented with strong communication, organization, and facilitation skills, is a problem solver, technically savvy, and can build relationships with our agile teams, product management, leadership, and stakeholders. They must also have a keen interest in creative problem-solving and bringing big ideas to life while also being comfortable with ambiguity and self-motivate to guide the ongoing success of EXP.O NOW.

Primary Responsibilities

• Overall support for the RTE, Product Managers and Scrum Masters, including assisting with the development and communication of PI Ceremony documentation, team member management, and facilitation of events when needed
• Support Portfolio Senior Program Manager and Architect as needed
• Communicate ART-wide various system downtime notifications
• Lead and project manage ad-hoc projects or cross-team collaboration as needed
• Administer and steward of all EXP.O NOW SharePoint site including permissions as well as manage content for parent level site.
• Administer and steward the EXP.O NOW AzureDevOps area, maintain and support of team and program dashboards and subsequent queries
• Track and provide metrics including the predictability metrics for the EXP.O NOW program system demo
• Foster a positive and productive environment within the program
• Keep program-level documentation organized and focused
• Promote a mindset and focus on relentless & continuous improvement

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

• Project management skills to include: Ability to break down work into clear, actionable tasks; ability to manage short and long term tasks for self and others to agreed upon deadlines; skilled at proactive friendly follow up; ability to take meaningful meeting notes.
• Strong communication and execution capabilities
• Ability to successfully navigate and execute within ambiguous and stressful situations
• Continuous learner; receptive to feedback, with a desire for improvement
• Experienced problem solver, strong collaborator, and able to provide organization and clarity around complex topics
• Assertive personality, interpersonal, action and outcome driven mentality
• Ability to actively inspire, coach, mentor, and motivate
• Well-organized with a keen attention to detail
• MS Office Suite 

DESIRED QUALIFICATIONS

• Working knowledge of Agile, Scrum and Scaled Agile Framework (SAFe)
•  1-3+ years of experience in related field (i.e., software development, IS or Agile leadership, etc.)
• 1-3+ years Project Management, Administrative, or Scrum Master experience
• Certified (or previously certified) in any Scaled Agile training
• Experience in a deadline-driven, collaborative environment
• Desired Software experience to include Azure DevOps or a similar work management tool, SharePoint and permissions and editing pages, online Whiteboarding tools
• Experience working with software development teams and/or projects
• Understanding of the transportation/logistics industry

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary: $80,000 to $120,000

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.