Program and Quality Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a AML Quality Analyst to join our Integrated Compliance Services (ICS) team at MBPS. In this role, you will be responsible in conducting quality checking and serve as the process expert for the team. Supporting ICS First Line Team Leader and Manager in executing strategic initiatives of the function.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Conducting daily quality checking for name scanning and AML transaction monitoring alerts.

• Provide comprehensive training on Bridger and AML processes to new hires, ensuring they are well-equipped to perform their duties effectively.

• Establish quality score targets for the team and offer process coaching to help achieve these goals.

• Point of contact and communicate with the business unit about the job process and updates.

• Work directly with business unit in response to issues and questions regarding fraud and anti-money laundering related processes.

• Follow AML guidelines and ensure enhanced due to diligence is applied for Politically Exposed Person, High Risk Clients, and government regulations.

• Review Risk Based Due Diligence reports in AML and create High risk cases for further reviews and monitoring of clients.

• Prepare and send monthly quality reports to management and the Canada compliance team, highlighting findings, trends, and areas for improvement.

• Ensure accurate case management and record keeping protocols are maintained with regards to regulatory filing requirements

Qualifications:

• Educational Background and Experience: A bachelor's degree or an associate degree with an equivalent combination of education and experience is required. The role requires 2-3 years of relevant working experience in compliance, KYC (Name Scanning), transaction monitoring, and other AML-related tasks.

• AML Regulatory Knowledge: A strong understanding of AML regulatory requirements is essential for ensuring compliance and applying enhanced due diligence for Politically Exposed Persons, high-risk clients, and government regulations.

• Analytical and Communication Skills: Effective analytical skills are necessary for quality checking and monitoring alerts. Strong oral and written communication skills are required to convey complex issues to all levels of staff and management and to provide comprehensive training to new hires.

• Organizational and Time Management Skills: The ability to manage time effectively, operate independently, and handle multiple tasks while meeting deadlines is crucial. The candidate should be detail-oriented and adaptable to changing business needs.

• Technical Proficiency and Flexibility: Technological savvy, including the ability to navigate multiple systems, is important.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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