Professional Services Team Leader

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
The team
The Professional Services team is an integral part of the Customer Success department at HiBob. Our primary responsibility within Professional Services is to deliver consultation and comprehensive enablement services to HiBob customers. We guide and support them throughout the entire implementation process, ensuring a smooth transition to the HiBob platform. By working closely with our customers, we help them maximise the value of the HiBob solution, ensuring they achieve their desired outcomes and experience long-term success with the platform.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
About You
You are an experienced Team Leader with a strong data-driven mindset, a quick learner, and deeply committed to making a significant impact at an organisation determined to become the number one player in the HCM space. You thrive on cross-team collaboration, enjoy working in a versatile and dynamic environment, and are passionate about leveraging data to drive decision-making and optimise processes. Additionally, you take pride in mentoring and guiding a team of Implementation Managers, ensuring they are equipped with the insights and tools needed to achieve outstanding results.
Key Responsibilities:

• Lead and mentor a team of Implementation Managers, providing guidance and support to ensure high-quality service delivery.
• Track and analyse OKRs to monitor team performance and identify areas for improvement.
• Own the team roadmap, milestones, and OKRs.
• Implement and optimise Professional Service processes to enhance effectiveness and efficiency.
• Create a culture of learning and development for the team to grow its skill sets and capabilities
• Conduct regular performance evaluations, provide feedback, and identify opportunities for professional development within the team.
• Handle customer escalations promptly and professionally, resolving issues to the satisfaction of all parties involved.
• Collaborate across teams to ensure a seamless customer experience and alignment between customer success initiatives.
• Build and sustain productive relationships with internal stakeholders and collaborate to improve our continuous customer success.
• Stay updated on industry trends and best practices in customer support to continuously improve team performance and service delivery.

Job Requirements
You'll excel in this role if you have:

• Demonstrable experience managing customer-facing teams with proven leadership skills.
• A deep understanding of SaaS and the technology industry.
• Exceptional relationship-building abilities with both customers and internal teams.
• A solid 3 years of project management experience.
• Excellent prioritisation skills, ensuring you can navigate and manage multiple demands effectively.
• A proactive, can-do attitude with the resilience to thrive under pressure.
• A strong passion for and knowledge of HR.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
***Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.