Professional Services Engineer

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Professional Services Engineer

Target total compensation ranges from $106,000 - $149,000, including a fixed annual salary of $87,000 - $105,000 (with superannuation for AU roles), an employee equity plan grant, and world-class benefits. 

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

As a Professional Services Engineer, you will design, develop, and deploy production-ready solutions for our customers, enabling seamless integrations with our technology and data ecosystem. You will collaborate with cross-functional teams, including Customer Success, Professional Services, and Production Engineering, to deliver scalable, high-quality solutions that meet customer requirements.

This role offers you the opportunity to work independently while receiving strong support from our team of industry experts. You’ll interact with leading minds in data technology and marketing, gaining exposure to cutting-edge platforms in machine learning, analytics, attribution, marketing automation, and social media.

The Successful Candidate Will:

• Develop Solutions: Build scalable integrations tailored to customer requirements and specifications.
• Optimize Processes: Enhance the efficiency of Professional Services Engineering by improving documentation, tools, and reusable code templates.
• Collaborate Across Teams: Partner closely with Customer Success and Professional Services teams to ensure timely delivery of high-value solutions.
• Scope Requirements: Translate customer needs into detailed technical requirements and accurately estimate development efforts.
• Ensure Quality: Rigorously test and validate integrations to guarantee reliable and performant deployments.

Requirements

Technical Expertise:

• Possess a 4-year undergraduate degree in Computer Science, Electrical Engineering, or equivalent professional experience.
• 2+ years of experience writing and deploying production-level code, with a strong grasp of software engineering best practices.
• Demonstrate proficiency in building and consuming RESTful APIs.
• Experience building microservice architectures that operate at a large scale with low latency; think billions of daily transactions. 
• Be experienced in managing CI/CD pipelines and working with AWS or similar cloud technologies.

Skills & Attributes:

• Have a problem-solving mindset and strong attention to detail.
• Exhibit excellent written and verbal communication skills, enabling effective collaboration with technical and non-technical stakeholders.
• Thrive in fast-paced, ambiguous environments as a self-starter with a proactive attitude.
• Be a team player who actively supports others and contributes to a positive team dynamic.

Bonus Skills:

• Proficiency in Python 
• AWS-Certified Developer - Associate.
• Familiarity with digital marketing tools such as analytics, attribution, ad serving, DMPs, push notifications, and social media platforms.

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.