Professional Services Consultant

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

• Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations.
• Experience in end-user computing common issues and proper ways to solve them for enterprises.
• Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles.
• Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink.
• Provide actionable insights to customers and automation opportunities
• Be a part of the customer’s internal process.
• Support customers’ initiatives on Nexthink areas of operations.
• Build content based on customers’ requirements and collaborate with specialized teams for advanced content build
• Provide new insights to integrate Nexthink with existing solutions and internal processes.
• Work against a set of Service Levels (SLs).
• Stay current on product development/releases to a level required for the above activities.
• Be able to travel up to 10% of the working time to headquarters for training purposes.

Qualifications

• BA/BS preferred in computer science, computer engineering.
• Minimum of 3-5 years of experience in technical consulting, analytics & automation.
• History of data analysis and drive to actionable insights and automation.
• Experience in transformation projects (e.g. Win10, O365).
• Extensive technical knowledge of end-user computing.
• Someone who can collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input.
• Good knowledge of IT operations in challenging environments.
• Ability to quickly learn new technologies in an unsupervised environment.
• Excellent communication, presentation, analytical and teamwork skills.
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
• Excellent knowledge of Microsoft Windows and Linux clients and its applications
• Practical knowledge of SQL, XML, Windows PowerShell. Practical experience in data integration.
• Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics. 

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.