Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 100,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
At Crunchtime, you will work on the roadmap for connecting the different products in our suite, working with Engineers and Designers to build the next generation of capabilities our combined Operations Execution, Learning & Development, Labor, and Inventory products unlock. We are looking for a customer-centric, data-driven, and outcome-oriented Product Manager to join our product team.
At Crunchtime, being a Product Manager means:
- Being a product obsessed, growth-minded individual with a high degree of empathy. Someone who is an avid learner, influential communicator, systems thinker with an ability to leverage an analytical mindset and drive decisions using data. Bias toward ownership, detail-oriented thinking, and a desire to work in true partnership with Engineering and Design are musts.
- Seamless execution and planning skills, experience and familiarity with customer and product discovery frameworks and tools such as, but not limited to: User Story Mapping, Customer Journey Mapping, User Personas, Jobs to be Done (JTBD), and Product Requirement Documents (PRDs).
- Being part of cross-functional teams with members from Engineering, Marketing, Customer Success, Support, Sales and Design where each team has clear OKRs that they are responsible for.
What you’ll do
- Lead customer and product discovery to launch innovative solutions
- Design and execute on the current product vision
- Craft and own the product backlog for new features
- Triage and prioritize bugs to maintain a cohesive and seamless user experience
- Build personal relationships with customers to gain deep understanding of their Jobs to be Done, pain points and goals
- Drive product development with a cross-functional team of engineers and designers
- Define and analyze metrics to inform product success and iteration
What we are looking for
- 5+ years of experience managing technical software products
- Experience building and iterating products with cross-functional teams in an agile environment
- Excellent written and verbal communication and presentation skills with ability to articulate customer JTBDs and problems to solve
- Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback
- Experience using customer and product discovery frameworks such as, but not limited to: User Story Mapping, Lightning Decision Jams, Customer Journey Mapping and Jobs to be Done
- Ability to engage directly in technical conversations and translate to a non-technical audience
Nice to have
- Experience leveraging Lean Product Development methodologies
- Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields
- Experience commercializing software products
- Experience with significant change management and projects spanning multiple product offerings and technical platforms
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Unlimited PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Top Skills
What We Do
Zenput is how top operators elevate team execution in every store. Restaurant, retail, and other multi-unit operators such as Chipotle, Domino's, and 7-Eleven use the platform to automate how operating procedures and key initiatives are rolled-out and enforced. Supporting 50,000 locations in over 40 countries, Zenput makes every field and store employee more productive and better equipped to do their jobs well. For more information, visit zenput.com.
