Product Wording Specialist

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

JOB SUMMARY

The Product Wording Specialist supports the Enterprise, the Product Team, Sales, and Compliance Departments as a technical drafter of Policy Wordings, Certificates of Insurance, Master Policies, and Master Services Agreement. Their role is to assist the Product Compliance Manager, Portfolio Managers and Director of Global Products with corporate initiatives, wording projects, and wording updates and in accordance with the annual Corporate Product Calendar. They will help to evaluate and provide input on development of new products, existing products, and all associated wordings per the IMG various business portfolios.
The departments that this position will collaborate with on a regular basis are the EPMO, Operations, Underwriting, Business Intelligence, Claims, Sales, Account Services, Legal, Claims and Marketing.
 

JOB DETAILS

• Location: Corp Office is located in Indianapolis, IN
• Remote and Hybrid Schedule available
• Mon-Fri 1st shift hours

QUALIFICATIONS

• Minimum (5) Years’ Experience in Travel or Travel Insurance Industry with emphasis on one or more of the following areas:
  • Policy forms and drafting
  • Claims Examining
  • Underwriting
  • Sales or Benefit Design
  • Project Management, Microsoft Office Products, Document Imaging, Documentation Skills, Data Entry Skills, Analyzing Information, Problem Solving, Verbal Communication, Customer Focus, FDA Health, and HIPAA Regulations, FCA UK Regulations, General Math Skills, Statistical Analysis

DUTIES AND RESPONSIBILITIES

• Primary tasks will be to assist in the process of the annual product calendar wording review and the creation/drafting of wordings for new and existing product updates.
• Technical writing of wording where needed to support a product’s benefits and their intent.
• Report on the progress and assist to keep the calendar on schedule for specified launch dates. 
• Memorialize historical tracking of changes made to the various plans in SharePoint or other designated team sites.
• Communicate with key stakeholders and assist in product training for the sales team and other key stakeholders.
• Support technical product changes including testing in websites and other core systems and working with third party vendors to communicate necessary changes.
• Maintain repository of product change suggestions from all business areas to review/present at the time of product update and/or creation.
• Create modification documents to support product training.
• Support competitive analysis efforts with Portfolio Manager in reviewing competitors’ wording and plan designs; serve as SME on carrier filings including bracketed options to consult with Commercial team as required.
• Communicate with the carrier for approval of drafted documents.
• Publish wordings upon completion.
• Assign wordings to the document guidelines within AdminSys.
• Ensure the process follows standard operating procedures and SLAs. 

PREFERRED SKILLS

• Project Management, Microsoft Office Products, Technical writing, Document Imaging, Documentation Skills, Data Entry Skills, Analyzing Information, Problem Solving, Verbal Communication, Organization an attention to detail, and the ability to comprehend contracts and documents