Role Overview
As a Product Trainer, you will be responsible for the execution of the training strategy for our retail stores. You will collaborate with cross-functional partners to deliver transformational learning experiences related to any of our current and future products. Note that this position requires visiting our retail stores to work closely with our retail shop staff on a regular basis.
Key Responsibilities
- Deliver strategic product training programs to support our retail stores
- Observe how shop staff interact with clients to identify areas of improvement
- Determine training needs both for individuals and teams
- Managing logistics, schedules and resources for training events, ensuring they align with the strategic objectives
- Apply various retail training techniques (e.g. gamification, case studies and group activities)
- Facilitating feedback collection from training sessions, analysing data, and relaying insights to Training Manager and cross-functional stakeholders for ongoing program enhancement
- Maintain updated records of training curriculum and material
Qualifications
- Work experience as a Retail Trainer, Sales Trainer, or similar role
- High interest in technical outdoor product
- Experience in a retail leadership role
- Excellent interpersonal skills, and the ability to build relationships at all levels of the organization
- Language: Japanese (fluent), English (business level)
- Experience in Sporting/Outdoor Goods is a plus
Type of person we are looking for
- Available to travel and visit our retail stores, as needed
- Proactive in identifying the root cause of issues and developing solutions
- Remain highly flexible and adaptable when faced with ambiguity
- Excellent presentation skills
- Ability to motivate employees to achieve retail sales targets
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running.
Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories.
In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
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