Asset Management - Client Support, Spectrum Delivery, Project Manager/Business Analyst - Associate

Job Description
The Spectrum Delivery team is part of Asset Management's Client Service organization. The core objective of the team is to manage the delivery of core technology for Client Service teams while also supporting the implementation of technology solutions across the firm. The team is responsible for supporting a diverse range of business processes across our global Asset Management organization. The team will support the delivery and implementation of technology apps supporting our internal clients in Client Service and the wider business in Japan and APAC.
As an Associate in the Spectrum Delivery Team, you will be a highly skilled and motivated Project Manager/Business Analyst. You will leverage your analytical and problem-solving skills to complete business analysis on new application development, perform root cause analysis, and enhance engagement with our internal clients. Your collaborative approach will be key in working with stakeholders across Sales, Client Service, Finance, MIS/Business Intelligence, Business Management, Technology Marketing, and Product.
Job Responsibilities

• Support the team of area product owners in user research, analysis and day to day management of the product.
• Ensure representation of a wide range of users in the design of features or initiatives, often by facilitating user workshops.
• Support the product owner in prioritizing the backlog, clearly articulating the value of the initiatives that have been working on.
• Represent the enhancements of the product to users and ensure adoption of new features and of the product overall. Tracking user adoption and able to visualize user behavior patterns for business dashboard presentation
• Undertake business process engineering initiatives - Apply critical thinking to troubleshoot issues, proactively identify and develop new ideas / innovations that will add value to the business and team
• Provide deep knowledge of application / data servicing flows and requirements to facilitate planning and execution
• Interact proactively with internal stakeholders to understand business needs and draw up requirements
• Prioritize and drive enhancements effectively that are meaningful to users
• Initiate / support various global projects - develop and manage projects, ensure timely quality deliverables and report project progress

Required qualifications, capabilities and skills

• Experience as Project manager / Product Manager/ Business Analyst is required
• Ability to delve into details with a view to proactively solve issues, develop new ideas and add value to existing functions
• Strong project management skills, and experience implementing tech projects to deliver automation and improved processes having supported user testing, training, support
• Ability to multi-task and manage competing priorities / workflows
• Can do attitude to take on new challenges and succeed
• Ability to build relationships across global teams
• Ability to explain complex ideas and methods to business partners is essential

Preferred qualifications, capabilities and skills

• Good understanding of Investment Management Business, Mutual Funds, Managed Accounts, and/or Separate Accounts preferable
• Strong academic background with project experience accreditation is preferable with proven record of success
• Strong Microsoft office skills (Word, Excel, PowerPoint)
• In depth knowledge in process design and management
• Experience in Qlik Sense/Tableau, Python Coding is helpful
• Excellent communicator (written and verbal) with strong interpersonal skills in English and Japanese

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.