Product Support Representative II

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
About the role:
This position works with top investment banks, Brokers to design technical and functional solutions and implement products in the Post Trade domain, enable client changes, enable professional services solutions; provide presentations around solutions; support estimations, respond to RFI's and RFP's around the services provided, while working with sales.
What you will be doing:
• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
• Provide in-depth product support and researching client issues.
• Troubleshoot problems with equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Organized approach – manage and adapt priorities according to client and internal requirements
What you will need:
• Overall, 4+ yrs. experience. 
• Hands on knowledge of JAVA, UNIX, Shell scripting, Oracle, SQL and PL/SQL.
• Familiar with Docker, Kafka, WebSphere MQ and Couchbase
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Ability to analyze and solve problems using learned techniques and tools
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

• Self-starter but team mindset - work autonomously and as part of a global team
Added bonus if you have:

• Have experience in Financial or Capital Market or Fin Tech 
• Have functional knowledge in listed derivatives trade clearing domain – trade life cycle, different trade types, clearing houses, clearing scenarios. 
• Ability to understand, apply and explain trade life cycle related concepts

Educational Requirements:

Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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