Product Support Organisation - New Product Introduction Engineer

The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Job Description/Preferred Qualifications

New Product Introduction (NPI) Engineer – Product Support

Business Unit:

You’ll be joining our Customer Service organisation, as part of the Product Support team. As a product engineer, you will be actively engaged in the New Product Introduction process for Etch, PVD, PECVD and Release Etch systems (Current Product Lineup). This role has the opportunity for occasional international travel throughout Europe, Asia, and USA.

Purpose of the Role:

In this role, you will engage with multi-functional teams around the world to develop a plan to service these new products in the field. 

KLA Instruments provides a dynamic workplace that encourages creativity and hands on approach while also providing opportunity for future growth and development. 

This role represents an excellent opportunity for an experienced Engineer who are looking to develop their career in a fast-growing, award-winning, global semiconductor company!

Your day-to-day responsibilities will include:

• Reduce program serviceability risk by acting as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that encompasses: Cost of Service Modeling, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations 
• Build solid expertise in overall system operation, integration, and calibrations/diagnostics with a hands-on approach by learning from Tech Support Engineers and Design Engineers to better support Alpha & Beta Systems as well as retrofits. 
• Start building a detailed Product Support Plan (PSP), Service Readiness Review (SRR), Design For Service (DFS) and Cost Of Service (COS) models, by working with engineering, marketing, finance, and service that details KLA’s strategy for supporting new products.  
• Develop product service education and knowledge across the Product Support Organization using training classes, Augmented Reality (AR), individual coaching, documents, and other knowledge capture tools to elevate your co-worker’s readiness to serve. 
• Conduct spares obsolescence risk analysis and coordinate with the Spares Planning team to build and start initiatives that mitigate Service supply chain risk, including closing known issues and collaboration with GSS Engineering and Operation team. 
• Contribute to the service alert meetings and Plan of Action (POA) development for critical issues and other sustaining activities. Capture and document Best Known Method (BKM) and other improvements into knowledge database. 
• Work closely with cross-divisional NPI Best Practice Team to improve and develop existing BKMs by participating in discussions, conducting training, and providing feedback. 
• Actively manage and support beta installs in-person by auditing procedures, updating existing documents, identifying training gaps, and solving unforeseen problems as they arise to drive continuous improvement for future installs and upgrades. 
• Ability to travel internationally < 25% 

SPTS is proud to be an equal opportunity employer. For this role we are looking for someone who is:

• Logical – You’ll think logically while providing customer solutions.
• Well organised – You’ll work autonomously, often in different time zones and be trusted to work without assistance or management.
• Composed – You’ll thrive in the sometimes-pressurised environment of semiconductor manufacturing environments.
• Able to demonstrate strong Communication skills – You’ll enjoy establishing and maintaining good working relationships with both customers and colleagues.

This position will give an opportunity for occasional international travel, we will seek to give as much notice as possible but sometimes trips will be at very short notice and can be for extended periods of time. SPTS will of course, provide travel expenses and accommodation, in line with our travel policy.

Your qualifications:

• Minimum HNC Electrical/Electrical Engineering/Mechatronics or related discipline and proven experience.
• Excellent technical writing and documentation skills.
• Expertise in Basic Microsoft Software Packages.
• Excellent presentation skills and a demonstrated level of comfort in front of various audiences.
• Experience with SPTS products is highly desirable, especially Plasma Etch, PVD, PECVD or RE products.
• An eagerness to learn new technologies, processes, and techniques.

What we will offer you?

SPTS’s benefits package includes:

Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance.

Minimum Qualifications

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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