Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.
This role is located in Budapest, Hungary - We are a hybrid work environment and are in the office 3+ days/ week. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2023.
About You:
- You are willing to work in a fast paced, challenging, quickly changing environment
- You are keen to learn the latest technologies and improve yourself
- You are tech savvy with years of experience on technical product support, working with customers through multiple forms of communication including chat and web calls
- You are genuine, humble, and curious willing to work in a fun, diverse culture
What skills do I need?
- Exceptional communication skills, written and oral
- Experience with ticketing systems (ZenDesk)
- Familiarity with atlassian environment (e.g. Jira, Confluence) is a plus
- Collaborative attitude to partner with and manage multiple teams to resolve issues
- Experience in manufacturing or process engineering
- Fluent in English; other language (German, French, etc.) is a plus
What tech experience would be preferred?
- Intermediate
- API and HTTP (post/get, auth, etc.)
- Shell scripting (MacOS, UNIX)
- Basic
- SQL (PostgreSQL) and Mongo databases, queries
- Network/Cloud (AWS, Azure)
Key Responsibilities:
- Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries
- Educate customers on the product, usage, and features
- Diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed
- Escalate and follow-up complex cases with key collaborators below
- Manage Support workload to provide visibility to issues and resolution status
- Continuously improve the internal support processes and tools
- Expand product documentation held in our customer-facing knowledge base
- Process business and technical information for customers and provide feedback for the developer teams
Key Collaborators:
- All other customer facing teams: Applications Engineering, Customer Solutions, Customer Success
- Software engineering (multiple sub-teams as applicable)
- Hardware engineering
Working At Tulip
We are building a strong, diverse team that values hard work, families, and personal well being. Even if you don't match every requirement, but see yourself contributing, please apply.
Benefits of working with us include:
- Direct impact on product and culture
- Company equity
- Flexible work schedule and unlimited vacation policy
- Virtual & local company events and happy hours
- Private Healthcare
- Learning & Development benefits
We are an equal opportunity employer and building a diverse team is our top priority. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform manufacturing.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
What We Do
Tulip, a leader in frontline operations, is helping companies around the world equip their workforce with AI-enabled, connected apps — leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's composable platform enables those closest to operations can take advantage of composability and edge connectivity to digitally transform processes, guide operators, track production, and gain a real-time, holistic view of operations.
Companies of all sizes and across industries — including complex manufacturing, pharmaceuticals, and medical devices — have implemented composable solutions with Tulip’s platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity with guided workflows, capturing and analyzing real-time data, and continuously improving operations.
A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in Germany and Hungary.
Interested in helping Tulip transform the manufacturing software landscape? We’re hiring! Browse our open roles and apply today: https://tulip.co/careers/.
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