Location: Maynila, Philippines
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Thales has been present in the Philippines since 2002, and continues to support the country’s big ambitions in the aerospace, defence and digital security sectors. As a committed partner to the country, Thales works closely with key Filipino partners in the areas of digital identity and security, air traffic management and defence, where its technologies and services supplied Digital Identity & Security business lie at the heart of modern life, from payment to enterprise security and the internet of things. Thales employs a workforce of close to 200 employees in the Philippines, across two facilities in Manila and Laguna.
Product Support Engineer – Cloud WAF Cyber Security is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty.
Imperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.
The Opportunity
As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.
Responsibilities:
- Become a focal point for technical issues for our clients and make sound decisions quickly.
- Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency
- Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.
- Analyzing customer feature requests and forwarding them for higher level escalations.
Qualifications:
- 3+ years of experience in any of the following areas:
- Technical Support
- Information Security
- QA (Security/Network products)
- Cloud Services
- Knowledge of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)
- Proven problem solving skills with a strong sense of customer commitment
- Prior experience with web servers (Nginx, IIS and more)
- Excellent communication (written and verbal) and interpersonal skills
- Familiarity with OWASP top 10
- Familiarity with bot mitigation an advantage
- in Engineering/Computer Science or equivalent experience in a technical field an advantage
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Top Skills
What We Do
Welcome into our world, where we believe in making every day beautiful! At Vera Bradley, we believe beauty has a unique power to inspire and improve the quality of women's lives. Too often, beauty gets mistaken for something lofty or perfect. Something that lives in grand gestures or for a special, elite few.
We believe beauty is so much more than what you see on the surface. Beauty belongs everywhere, and is especially moving when it appears in places you wouldn't think to look and in situations you wouldn't expect to find it. And let's face it — we know it can make the difference between an ordinary day and an extraordinary one.
Meaningful beauty has been woven into the fabric of our company since day one. Let's flash back to day one, when the idea for this company was born in one of the most un-beautiful places in the world: the airport. We brought beauty to women travelers with inspired and feminine luggage, and the brand grew rapidly and organically from there — from friends and family as its first brand ambassadors into an American brand that is loved and toted by millions of women today.
At its very core, Vera Bradley is an innovation brand for women. We've always been inspired by the needs of real women, and our proudest moments have been when we can bring communities of women together through their shared love of beauty.
Our vision of hope ... Vera Bradley Co-founders Barbara Bradley Baekgaard and Patricia R. Miller began raising funds for breast cancer research in 1993 after the loss of their dear friend, Mary Sloan. Since then, their genuine commitment to this cause has evolved into the Vera Bradley Foundation for Breast Cancer. Together with our donors, event participants and volunteers, we hope for a future free from breast cancer. $25.7 million in contributions have been raised so far to support critical advancements in breast cancer research. Learn more @ www.verabradley.org.
