Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission.
Job Description
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Supporting the Product team that powers the Wise Card issuing infrastructure to our partners. You’ll be spearheading the end-to-end operational onboarding flow of new partners which includes configuring set-up in Visa/Mastercard, onboard partners onto Apple Pay/Google Pay and solving physical card issuance requirements.
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Taking full ownership of projects from initial scoping to final implementation, including assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions.
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Identify bottlenecks and areas of improvement from a Product Ops perspective
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Work closely with Product team to optimise the card onboarding flows
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Own and drive conversations with card manufacturers when it comes to submitting change requests and other changes required for the cards program
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Build out operational guides for new product offering and managing customer physical card programs
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Assist CS teams when escalations are made with regards to delivery issues
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Work closely with Finance on ensuring that all card invoices are promptly delivered and processed on time
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Manage disputes & chargeback requests as well as escalations from partners/internal teams
Qualifications
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You have a technical understanding and knowledge of card issuing products and implementation flows and the ability to apply it to develop and/or recommend solutions.
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You have delivered big-sized projects, working with engineers or other product or operational teams, and can demonstrate clear impact on your projects. You have previous experience making improvements to a product or process.
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You have a track record of achieving targets and goals, setting, and monitoring success.
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You can clearly articulate, simplify, and scope problems with data and customer insights, and follow through to completion. You can identify gaps in products and processes and show initiative to independently solve new issues.
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You’re proactive and a great relationship builder, experienced at working closely with external partners by tailoring your communication style for the right audience as well as product development teams, including product managers and engineers.
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You consider and map mission impact when scoping new projects.
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You actively seek stakeholder feedback and empathise with viewpoints and feedback from others.
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You are flexible with your working hours to work with teams in different time zones.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
Gallery
WISE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
