Search the 29 jobs at WISE

As a Reconciliation Senior Specialist at Wise, you'll be responsible for executing reconciliation tasks, investigating discrepancies, collaborating with Payments teams, performing month-end close activities, and contributing to improvements in reconciliation processes. Strong attention to detail and basic Excel skills are essential for ensuring accurate and timely execution.

The Senior Recruiter at Wise will be responsible for developing and implementing recruitment strategies, fostering candidate relationships, ensuring a positive candidate experience, and collaborating with hiring teams to meet recruitment goals while using data for decision-making.

As a Global Complaints Lead, you will manage a global team of Complaints Officers, focusing on complaints management strategy and customer experience enhancement. Your responsibilities include mentoring the team, overseeing training, monitoring KPIs, identifying trends for operational improvements and driving a customer-first approach in decision-making.

As a Complaints Officer, you'll investigate customer complaints and ensure timely resolutions while understanding regulatory obligations. Your role will involve conducting root cause analysis, communicating with internal teams, and crafting compliant responses to improve customer satisfaction.

The Americas People Operations Lead will unify operations teams across the US and LatAm, streamline processes to enhance service delivery, ensure compliance with regulations, and mentor other employees. Responsibilities include strategic leadership, resource management, and leading initiatives for market expansion and employee engagement.

As a Customer Success Lead, you will build and manage the North America CSM team, improving partner relations, scaling operations, and enhancing product operations by implementing technical solutions and analyzing data for better service quality.

As a Workday Payroll Consultant, you will manage payroll implementations and configurations, collaborate with stakeholders, provide technical expertise, and train staff on payroll processes. Your role will also involve creating custom reports and ensuring compliance, while delivering an excellent customer experience through effective problem-solving.

The Performance Marketing Specialist will manage Wise’s audio advertising program, overseeing all operational aspects, optimizing campaigns, building relationships with partners, and reporting on performance metrics. This role focuses on scaling podcast advertising efforts and exploring new audio platforms to enhance customer reach.

The High Volume EDD Specialist will perform due diligence on customers, ensuring compliance with regulations and gathering necessary information through research and communication. This role requires strong analytical abilities, attention to detail, and the capacity to handle customer inquiries and escalate issues as needed.

The Senior Implementation Manager at Wise will oversee complex implementation projects for major banking and business clients, ensuring timely and high-quality delivery. This role involves strong problem-solving and stakeholder management skills, with a focus on delivering regulatory-compliant solutions and improving processes in the financial technology space.

The Payment Operations Team Lead will oversee operations, serve as the escalation point for the team, manage resources and performance metrics, drive operational excellence, ensure process documentation, and participate in regional operations planning. They will also lead and develop team members while ensuring high-quality workflow.

As an RFI Analyst, you will manage requests for further information between Wise and partner banks. This role involves data analysis using tools like Looker, problem-solving, process improvement, collaboration with teams, and onboarding new banking partners to enhance financial crime prevention efforts.

The Workforce Management Senior Specialist will develop and implement workforce management strategies, analyze data to forecast staffing needs, collaborate with cross-functional teams to improve operational processes, monitor performance metrics, and train junior team members. This role requires effective communication and the ability to create and manage agents' schedules based on forecasts.

The Assets Operations Senior Specialist will support the Assets product team in Payment Operations by managing tasks related to customers investing or moving funds, coordinating product launches, ensuring process optimization, and serving as the first point of escalation for issues. The role involves collaboration with multiple teams and maintaining high execution standards in operations.

The Senior Diversity, Equity & Inclusion Specialist will manage DEI projects and initiatives across Americas offices and global projects. They will partner with various People teams, ensure inclusive policies and mitigate biases, and drive desired outcomes and business impact. Strong knowledge of DEI laws, regulations, and industry trends is required.

In this role, you will lead the expansion of Wise's Assets product into North America by managing regulatory license applications, building relationships with US regulatory authorities, and collaborating with the product team to adapt to local market needs. You will also be responsible for developing commercial partnerships to enhance the product experience.

As the Investments Expansion Lead at Wise, you will be responsible for expanding the Assets product to North America and building strong commercial relationships with investment managers, banks, and payments partners. You will lead the process of obtaining a broker-dealer license in the US and collaborate with various teams to ensure successful operations.

The Head of Product Compliance will lead compliance efforts for Wise's product team in North America, ensuring regulatory adherence in product design and execution. This role involves advising on regulatory implementation, managing audits, collaborating with risk teams, and building relationships with regulators and partners to support Wise's mission of seamless money movement across borders.

As a Senior Customer Success Manager at Wise, you will cultivate operational partnerships, analyze performance data, implement operational success plans, and collaborate with teams across banking and tech to enhance service quality and resolve operational challenges, ensuring a seamless experience for partners and their clients.

We are looking for a Sanctions Advisory Senior Manager to join our growing FinCrime Oversight team at Wise, a global technology company dedicated to making money transfers easier and more cost-effective for individuals and businesses around the world. The role involves developing and implementing sanctions risk frameworks, collaborating with product and compliance teams, strengthening controls, and ensuring regulatory compliance. The ideal candidate will have proven expertise in sanctions advisory roles within financial services, strong subject matter expertise in financial sanctions regimes, and excellent communication skills.