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Company Description
About SEEK
SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.
Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.
SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.
SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.
In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.
Job Description
As the Product Specialist, your primary responsibility will be to make outbound calls to potential customers, nurturing leads, and converting them into sales opportunities. You will be responsible for delivering persuasive sales pitches, handling objections, and effectively communicating the value proposition of our products or services. This position requires exceptional communication skills, a target-oriented mindset, and the ability to thrive in a fast-paced sales environment.
Key Responsibilities Include:
- Conduct outbound calls to potential customers with the goal of generating leads and qualifying them as sales opportunities.
- Engage with prospects in a professional and persuasive manner, effectively presenting the benefits and features of our products or services.
- Actively listen to customer needs, identify their pain points, and tailor solutions to meet their requirements.
- Maintain a thorough understanding of our products or services, staying updated on new offerings, promotions, and industry trends.
- Utilize CRM systems and other tools to accurately document lead interactions, update customer information, and track progress.
- Collaborate with the sales team to ensure smooth lead handover and provide any necessary background information for effective follow-up.
- Handle customer objections and concerns professionally, addressing them confidently and guiding the conversation towards a positive outcome.
- Meet or exceed individual and team-based targets for lead generation, conversion rates, and revenue generation.
- Continuously improve sales techniques and product knowledge through training sessions and self-learning.
- Stay updated on industry best practices and competitive landscape to identify new opportunities and maintain a competitive edge.
- Adhere to all company policies, procedures, and ethical standards while maintaining customer confidentiality
Qualifications
- High school diploma or equivalent; additional education or certifications in sales or a related field are a plus.
- Proven experience in outbound sales, lead generation, or telemarketing, preferably in a call center environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with potential customers.
- Strong persuasive and negotiation skills, with the ability to handle objections and close sales.
- Results-driven mindset with a proven track record of meeting or exceeding sales targets.
- Familiarity with CRM systems and other sales-related software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent time management and organizational skills, with the ability to prioritize effectively.
- Resilience and ability to handle rejection, maintaining a positive attitude and motivation.
Desired Values
- Believed in aiming high to deliver world-class results and yet, not forgetting to care for others
Additional Information
Additional Note
- This is a 6 months contract role
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
What We Do
SEEK is a global leader in employment marketplaces, solving real problems for our customers and connecting the right people with the right work. Our platforms are used by approximately 60 million candidates worldwide, we have relationships with over 450,000 hirers and exposure to around 900 million people, which means we really know the markets we are operating in. With an international presence that spans Australia, New Zealand, South-East Asia, Brazil and Mexico, your career can take you in many directions at SEEK.
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