Product Owner

About Zone & Co

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the Oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster, and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe, and Asia Pacific. 

Job Summary

As a Product Owner at Zone & Co, you will drive the end-to-end lifecycle of Zone's applications, from initial concept to successful customer adoption and long-term retention. Your role will be pivotal in shaping product strategy, ensuring seamless implementation, and delivering value that enhances the customer experience.

Essential Job Functions

• Oversee the product lifecycle to ensure alignment with company strategy and customer needs.
• Identify and propose new features, assessing their business value and potential impact.
• Establish development priorities, working closely with leadership for strategic guidance.
• Design and refine new features by developing functional requirements and test cases.

Responsibilities:

• Liaise with key stakeholders across Go-To-Market, Services, and Customer Success teams to ensure alignment.
• Partner with the Scrum Master and Development Management to facilitate a smooth development process.
• Foster cross-functional collaboration with teams including Presales, Sales, Marketing, Knowledge, Legal, IT, and Finance.
• Participate actively in Agile ceremonies to drive product development.
• Manage and maintain the JIRA Product Roadmap for visibility and tracking.
• Plan, coordinate, and execute product releases to ensure seamless deployment.
• Gather and analyze stakeholder feedback from internal teams, partners, and customers to enhance the product.
• Provide expert troubleshooting support for escalated customer issues.
• Deliver product webinars and represent the company at marketing events.
• Create and maintain product documentation, including release notes and Knowledge Base materials.
• Conduct training sessions for Presales, Sales, and Services teams to ensure product knowledge and adoption.

Job Qualifications:

• Remote Work Experience – Proven ability to work effectively in a remote environment.
• Fluent in English speaking, writing, and reading 
• Analytical & Problem-Solving Skills – Strong ability to analyze complex challenges and develop effective solutions.
• Communication Skills – Excellent verbal and written communication skills to collaborate across teams.
• Agile Methodologies – Deep understanding of Agile principles and best practices.
• Product Development Experience – Minimum of 5+ years in product development, preferably in a SaaS or software environment.
• ERP Knowledge – Familiarity with ERP systems is a plus, aligning with Zone & Co’s focus on ERP-native software solutions.