Product Owner – SAP EMEA -Technical

• Job Title: Product Owner – SAP EMEA Technical
• Location: Hyderabad, India
• Job type: Permanent, Full time
• Working Hours: France

About Growing with us

We are seeking a highly skilled and experienced Product Owner – SAP EMEA (CEP) Technical Coordinator specialized in SAP Service Management to join our team. The ideal candidate will have a strong background in managing external vendors supporting Managed Services, particularly in SAP systems, and possess deep expertise in SAP Service Management processes. The primary responsibility of the Product Owner will be to oversee the end-to-end management of the SAP Service Management function, ensuring smooth operations, incident resolution, change management, and problem resolution.

Responsibilities:

• Manage the SAP Service Management function, including Service Management, Incident Management, Change Management, and Problem Management processes, especially in technical domain.
• Oversee and maintain SLAs, OLAs, and Contracts in both insourced and outsourced environments, ensuring compliance and service delivery efficiency.
• Collaborate closely with external vendors in an onshore-offshore model to manage Managed Services for SAP systems, ensuring alignment with business objectives.
• Utilize strong functional and/or technical knowledge of SAP ERP systems to address business needs and optimize service delivery.
• Act as a liaison between stakeholders at all levels of the organization, effectively communicating requirements, issues, and updates related to SAP Service Management.
• Work independently to manage multiple priorities and deliver high-quality results within tight deadlines.
• Apply service management principles and ITIL framework to enhance service delivery processes and incident management practices.
• Continuously assess and improve SAP Service Management processes to ensure efficiency and effectiveness.

On behalf of SAP application owner:

• Manage Yearly Disaster Recovery exercise for EMEA SAP application with AMS teams
• Manage Yearly Restore Testing for EMEA SAP application with AMS team’s owner.
• Manage yearly refresh of all sandboxes and UAT environment for EMEA SAP application.
• Manage cybersecurity requirements of projects performed on EMEA SAP application.
• To be the SPOC for EMEA SAP application for AIMS on all technical projects/requests/upgrades, managing the downtime requests and the communication with end users on the downtime/global issues/system refresh/technical operations.
• To monitor failed jobs in production system and checking impact with business and AMS teams

• Responsibilities will be adjusted based on the evolving needs of the organization.

About you

Experience

• Bachelor's degree in a relevant field (Engineering, Information Systems, etc.) or equivalent work experience.
• Minimum of 8 years of hands-on experience in Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct Service Delivery Management experience.
• End to end management of the SAP Service Management function (Service Management, Incident Management, Change Management, Problem Management)
• Knowledge and experience with SLA’s, OLA’s, and Contracts in insourced or outsourced environments.
• Experience with technical components idocs/ALE processing, middleware , webservices, RFC , integration with SAP systems
• Minimum 4 years of Project Management experience, especially in technical SAP projects
• SAP Basis know-how, is a plus.
• Experience managing external vendors in an onshore-offshore model for SAP Managed Services.
• Deep understanding of SAP ERP systems, with strong functional and/or technical SAP application knowledge.
• Excellent communication skills with the ability to interact effectively with stakeholders across the organization.
• Strong acumen to understand business needs and translate them into effective service management strategies.
• Ability to work independently, prioritize tasks, and deliver high-quality results under pressure.
• Solid experience with service management principles, ITIL framework, and incident management processes.
• Relevant SAP certifications are highly desirable.

Soft skills

• Team player, service-oriented
• Dynamic, results driven
• Able to convince
• Accountability and Reliability
• Rigorous, autonomous

Languages

• Fluent spoken and written English

When joining our team, you will experience:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• Your own career path within Sanofi. Your professional and personal development will be supported purposefully

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. 
 
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity 
 
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients, and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.