Product Owner, Global SME

Company:Marsh

Description:

Mercer Marsh Benefits (MMB) welcomes applications for a talented Product Owner, to help us develop the technology ecosystem for our SME segment.

This role can be based in either London or Singapore.

Working closely with the MMB Global SME Growth Leader and other colleagues around the world, you will be responsible for defining and communicating the product vision of the MMB SME digital and technology requirements and roadmaps while managing product development and backlogs to enable delivery of customer and user needs.

You will be the main SME Product Owner globally, enabling delivery of new platforms while helping local and regional stakeholders to adopt the system and accurately prioritize the backlog based on business value.

What can you expect?

• To join at the early stage of new feature, product development.
• The opportunity to engage with and influence colleague & customer experience on a Global scale.

What is in it for you?

• The chance to join a market leader in Employee Health and Benefits servicing clients in more than 150 countries.
• The opportunity to improve UX of internal users and external consumer.

What you need to have:

• Experience in a Product Management role, working as part of an agile team.
• Experience in supporting development or adoption of SME or consumer systems and platforms.
• The curiosity and enthusiasm to create simple, elegant solutions and the ability and desire to develop close relationships with internal and external stakeholders.
• Ability to or experience working in a highly complex global environment.
• Be an effective communicator for both technical and business-oriented audiences, serving as product ambassador internally and externally, sharing knowledge and updates.

What make you stand out?

• Excellent Microsoft Office products knowledge, including Visio and Excel.
• Experience with Jira, Azure DevOps or similar task management tools.
• In-depth understanding of Agile Principles and a working knowledge of Agile Framework.
• Experience with Scrum methodology
• Experience of working within the Insurance Industry.
• Understanding of principles of the change management and system adoption.
• Demonstrable quantitative, analytical, and problem-solving skills.

We will count on you to:

• Be a highly motivated team player working in a Continuous Improvement Agile culture, within a specified Agile scrum framework.
• Understand the customer / user needs, insight and business strategy to define and prioritize the product vision and roadmap.
• Collaborate with business stakeholders & development squads to define the goal and scope of product iterations.
• Work with the Systems Analyst (SA) to maximize the value of the development squad's work by creating a shared understanding of the product vision/goal.
• Own new features, understand their business value, work with the SA to capture functional and performance requirements and provide visibility into the value within the product
• Be responsible for stakeholder management across multiple disciplines in the organisation from a product roadmap perspective.
• Act as the primary reference point around the product for the development squads by providing the necessary clarity when required (e.g. product documentation, UI/UX behaviour, etc).
• Work in a partnership with the Systems Analyst to maintain the Product Backlog ensuring that Epics and User Stories are continuously prioritized and aligned to the Product Roadmap, MVP and budget.
• Ensure that business requirements contain all necessary items to be handed over to the development teams (opportunity canvas, business scenarios, user stories, acceptance criteria etc.)
• Lead or participate in regular showcase of feature enhancements to business stakeholders with support from the squad.
• Support the business by helping them build strong relationships with new and existing clients through enhancement of their product knowledge.
• Verify the product deliverable meets the Acceptance Criteria and receive sign-off from the business stakeholders that work is accepted.

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Mercer Marsh Benefits (MMB) is a combination of Mercer and Marsh local offices around the world, plus country correspondents who have been selected based on specific criteria. We are located in 135 countries and service clients in more than 150 countries through a unique common platform which allows us to serve clients with global consistency and locally unique solutions.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected]