Product Owner - Assisted Channels (ODS)

Product Owner - Assisted Channels (ODS)

Country: Spain

Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates. 

Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.     

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts first. Be part of our Best-in-Class  team and help us create unique value for our customers!   

Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.

Mission and responsibilities:

We are looking for a Product Owner with experience in banking operations and products to lead and optimize the transactional front-end product for assisted channels (Branch and Contact Center). This role is essential to ensuring operational efficiency, regulatory compliance, and an enhanced customer experience through the development of useful, efficient, and innovative solutions.

Responsibilities

• Define and oversee strategies for the continuous improvement of banking operations, including front-end workflows for customer accounts, cards, payments, transfers, and more, always focusing on the needs of assisted channel users (Branch and Contact Center).
• Collaborate with cross-functional teams (Technology, Risk, Compliance, etc.) to design front-end solutions that optimize efficiency and minimize operational errors.
• Prioritize banking operations initiatives in the backlog, ensuring alignment with business objectives.
• Implement improvements in key processes to maximize agility, reduce costs, and maintain high-quality standards.
• Analyze market trends, customer feedback, and the competitive landscape to identify opportunities for innovation and design enhancements.
• Monitor product performance using key metrics and implement improvements to optimize results.
• Ensure regulatory compliance in all banking operations and implemented processes.

To be successful in the role you must have:

• Bachelor’s degree in Business Administration, Finance, Engineering, or a related field.
• Leadership skills: Ability to lead cross-functional teams, make strategic decisions, and act as the link between stakeholders and the technical team.
• Customer-centric mindset: Deep understanding of customer needs and the ability to translate them into practical and innovative solutions. Experience in assisted channels is preferred but not required.
• Banking product expertise: Proven experience in product management and strong knowledge of banking products or financial services.
• Project management and agile methodologies: Experience with Scrum, Kanban, or other agile methodologies to plan and oversee product development, as well as proficiency in Jira and Confluence for project management.
• Data analysis: Ability to interpret key metrics and use insights to improve products and services.
• Effective communication: Strong ability to present ideas clearly and persuasively, facilitating collaboration and understanding between teams and executives.
• Adaptability and problem-solving: Flexibility in adjusting to shifting priorities and finding efficient solutions to unexpected challenges.
• High level of English proficiency.

What do we offer?

- Joining a dynamic and agile company undergoing international expansion.

- Working in start-up mode with the support of the Santander Group.

- Competitive remuneration and attractive benefits package.

- Possibility of growth within the company and the Group.

- Collaborating on international projects in different countries.

- Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.  

For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.