Technical Product Owner (Genesys Cloud) – Assisted Channels (ODS)

Technical Product Owner (Genesys Cloud) – Assisted Channels (ODS)

Country: Spain

Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates. 

Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.     

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts first. Be part of our Best-in-Class  team and help us create unique value for our customers!   

Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.

Mission and responsibilities:

We are looking for Technical Product Owners with strong technical skills to manage the project from a more technical perspective for a major banking sector client.

Responsibilities:

• Collaborate on the implementation of a chat, chatbot, and virtual assistant solution based on Genesys Cloud, Azure, and AWS technologies.
• Coordinate with development and operations teams to ensure the timely and high-quality delivery of the solution.
• Ensure that all security practices and solutions are properly applied.
• Work closely with other technical departments.

To be successful in the role you must have:

• Proven experience in managing technology projects from a technical perspective, preferably in the implementation of chat and chatbot solutions.
• Knowledge of Contact Center architecture and systems.
• Experience with Genesys Cloud.
• Knowledge of APIs.
• Understanding of security principles.
• Excellent communication skills.
• Ability to work in a team environment and manage multiple tasks simultaneously.
• High level of English.

What do we offer?

- Joining a dynamic and agile company undergoing international expansion.

- Working in start-up mode with the support of the Santander Group.

- Competitive remuneration and attractive benefits package.

- Possibility of growth within the company and the Group.

- Collaborating on international projects in different countries.

- Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Open Digital Services is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.  

For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.