Job Description
Responsibilities
- Acts as product owner for two key internal products: PortfolioNow (ServiceNow SPM) and 4site (internal capital expenditure management tool)
- Meet regularly with business users and stakeholders to understand key functionality and requirements gathering to further enhance products
- Translate business requirements into technical functionality via user story development
- Collaborate with ServiceNow support team to develop stories, monitor development efforts, and provide user acceptance testing support.
- Use market and industry knowledge to work with the agile team to translate user needs into user stories, acceptance criteria, and requirements for their team. Maintain a backlog 3 to 4 sprints ahead of the team
- Manage all user acceptance testing for bi-annual ServiceNow upgrade
- Support manager and team with developing strategic roadmap and OKRs to track products against strategy and vision
- Develop and maintain documentation for product features, workflow process, and new enhancements/product changes
- Act as an SME for products by demonstrating an in-depth understanding of the E2E process and product features
- Be an escalation point and provide troubleshooting support for end users
- Maintain access and ensure product workflows are compliant with internal policies
- Proactively manage risks and resolve issues affecting release scope, schedule, budget and quality. This includes managing external vendors to deliver product enhancements
Location(s)
Mexico City - Antara Tower A - 5th Floor - Local Office
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Top Skills
What the Team is Saying
What We Do
Kraft Heinz is a global food company with a delicious heritage.
With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every table we touch.
We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet.
We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Work With Us
We believe that great people make great companies, and we’re growing something great here at Kraft Heinz.
Operating in over 20 global markets, across 9 functions, no matter your career goals, we have a seat at the table for you.
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Kraft Heinz Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week.
