Are you keen to develop your Product Management career?
Would you enjoy working on our cutting-edge products?
About our team
With innovative products designed to support the entire faculty lifecycle, Elsevier enables academic leaders to effectively advance higher education institutions, their faculty, and their staff. We have been trusted by more than 500 colleges and universities since 1999.
About the role
The Product Operations Manager will assist the team with daily support, reporting, special projects, and other tasks to support key priorities. You will help to maintain a foundation for excellence by reinforcing product strategy with best practices, business processes, and defining and maintaining product policies and documentation. Other responsibilities include providing communications on releases and maintenance and responding to internal product inquiries. The Elsevier Product Operations Team is responsible for product and operational management of platforms, applications, and services for Nursing and Health Education products.
Responsibilities:
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Interacting with customers to represent customer requirements and market basics, focusing on delivery
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Undertaking analysis of situations and data
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Building marketing materials and executing go-to-market launch plans as required
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Working directly with internal business partners, e.g. Sales, to gather and assess product needs in the marketplace
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Leading the execution of a product roadmap for a single feature area
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Defining and prioritizing requirement changes and performing analysis to meet acceptance criteria
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Contributing to development and execution of the product strategy
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Collaborating with teams to develop pricing cost strategies
Requirements:
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Be able to demonstrate excellent organizational skills when dealing with multiple priorities, and be able to think analytically
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Have excellent communication skills and the ability to convey information clearly to a wide audience
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Have a great working knowledge of Microsoft applications (Outlook, Word, Excel) and good general IT skills
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Have a passion for technology and a desire to learn and progress quickly
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Have the ability to interact professionally and effectively with internal and external customers.
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Have great experience in a Product Management, Technical Customer Service, or Support environment
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Have a Bachelors degree or equivalent experience
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
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Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
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Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
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Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
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Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
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Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
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Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
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Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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Top Skills
What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care.
Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems.
Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
