Product Operations Manager - Portfolio (Remote US)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the Role:

As Product Operations Manager - Portfolio you play a critical role in how we plan, manage and communicate our R&D investments to maximize customer and business outcomes. You'll be at the forefront of designing and implementing cutting-edge tools and frameworks that enable effective planning and decision-making. You'll create and refine systems to manage our product development portfolio, ensuring alignment with corporate goals and optimizing resource allocation across diverse projects to maximize returns and minimize risks. Collaborating with passionate internal stakeholders, you'll ensure our portfolio management systems are aligned with their needs, gaining support for key decisions. By leveraging advanced analytics and technology, you'll monitor portfolio performance against key metrics, providing insightful reports and updates to senior management that influence high-level strategic directions. You'll also establish and enhance governance processes and frameworks, continuously evolving our portfolio management practices to stay ahead of the curve. We're seeking someone with a strategic mindset, exceptional analytical skills, strong financial acumen, and outstanding communication abilities. Your leadership and adaptability will empower you to develop systems that make a real difference. If you're excited about building the tools and strategies that shape our future, we invite you to join our dynamic team!

Key Responsibilities:

• Develop and improve systems that manage the allocation of resources across different projects or initiatives within the portfolio system of record.
• Leverage advanced analytics to evaluate portfolio and product performance, uncovering valuable insights that drive strategic decisions.
• Monitor the performance of the portfolio against key metrics and benchmarks and provide regular reports to senior management and other relevant stakeholders.
• Produce multi-level product roadmaps, and other reports as required from the portfolio system of record.
• Manage the governance of the product development lifecycle including processes and frameworks to ensure transparency, accountability, and compliance within the portfolio.
• Ensure our system of record (Aha!) accurately reflects the current and planned work for product and engineering. 

Your Key Strengths:

• 5-10 years related experience in Portfolio Management, Analytics, Project Management, etc.
• Bachelor's Degree (Business, Business Systems Admin, Finance)
• Process Improvement: Proficiency in identifying inefficiencies, analyzing workflows, and implementing process improvements to streamline operations and increase efficiency.
• Analytical skills: Strong analytical and problem-solving skills to assess risks, identify opportunities, and make data-driven decisions regarding portfolio management.
• Financial acumen: Proficiency in financial analysis, budgeting, and forecasting to effectively allocate resources and evaluate the financial performance of the portfolio.
• Communication skills: Excellent verbal and written communication skills to effectively communicate portfolio management strategies, updates, and reports to stakeholders at all levels of the organization.
• Project management skills: Proficiency in project management methodologies and tools to effectively plan, execute, and monitor portfolio initiatives and ensure they are delivered on time and within budget.

Bonus Skills:

• Experience using Aha! Roadmaps, and Pendo, Software Experience Management System.  

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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