Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.
Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.
Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.
Why is Arine a Great Place to Work?:
Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.
Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.
Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.
Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.
The Role:
We are seeking a highly organized and detail-oriented Product Operations Analyst to support our Customer Success, Support, Technical Account Managers, and Clinical Care teams. This role will report to the Product team and will be instrumental in helping these teams streamline their workflows by organizing backlogs, creating actionable tickets, and ensuring all requirements and acceptance criteria are clearly defined. If you thrive in a collaborative environment and have a passion for operational excellence, we want to hear from you!
What You'll be Doing:
Backlog Management
- Collaborate with Customer Success, Support, and Clinical Care teams to regularly review and prioritize their backlogs.
- Ensure backlogs are well-organized and aligned with the broader product roadmap
Ticket Refinement
- Translate team needs into actionable tickets with clear requirements and detailed acceptance criteria
- Maintain consistency in ticket formatting to improve clarity and execution
Cross-Team Collaboration
- Act as a liaison between teams to ensure alignment on priorities and timelines
- Facilitate regular backlog grooming sessions to address blockers and refine requirements
Process Optimization
- Identify opportunities for improving workflows across the supported teams
- Develop templates, tools, or processes to enhance ticket creation and backlog management efficiency
Reporting and Metrics
- Track progress on ticket resolution and backlog reduction
- Provide regular updates to stakeholders on key metrics and outcomes
- Track product KPIs to roll up to company objectives
Who You Are and What You Bring:
Experience
- 2+ years of experience in product management, product operations, project management, or a related role
- Familiarity with Customer Success, Support, Technical Account Management, and Clinical Care team workflows is a plus
Skills
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent written communication skills for creating clear and actionable tickets
- Proficiency in tools like JIRA, Asana, or similar project management platforms
- Analytical mindset with the ability to track and report on performance metrics
Soft Skills
- Collaborative team player who thrives in cross-functional environments
- Proactive problem-solver with attention to detail
Travel and Other Information:
- Ability to commute to our office on Market Street in San Francisco at least 2-3 days/week
- Travel up to 10%
Remote Work Requirements:
- An established private work area that ensures information privacy
- A stable high-speed internet connection for remote work
Perks:
Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base salary range for this position is: $100,000-120,000/year.
Job Requirements:
- Ability to pass a background check
- Must live in and be eligible to work in the United States
Information Security Roles and Responsibilities:
All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.
Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.
Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!
Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam.
Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.
Top Skills
What We Do
Arine optimizes medication therapy and treatment plans – saving one in every six healthcare dollars spent. The company's medication optimization platform aggregates and analyzes clinical, social, and behavioral data to identify and address gaps in patient care on behalf of payors and risk-bearing providers. Arine uses predictive analytics to target care to at-risk health plan members, AI to generate personalized care plans for each patient, and machine learning to continuously optimize members' medication therapy. Clients have achieved a 15% reduction in total cost of care and a 40% reduction in hospital admissions, while improving the efficiency of the care team by five- to ten-fold.
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