The World Surf League connects millions of fans across the globe to live competition and surf related content through our own and operated website and apps. As the Product Operations Analyst, you will help ensure the optimal fan experience by managing the daily operations for our digital products portfolio, ensuring we deliver best in-class live surfing events through active monitoring and incident management. You will be the central contact for our team and our production partner during live events. As an integrated member of the Product team, you will also be responsible for conducting QA of our owned and operated platforms. Focus areas will extend from live event monitoring, digital platform support and QA, partner management, and all event-related responsibilities including writing playbooks and post-mortems.
Responsibilities include (but not limited to):
- Work with the Broadcast team to deliver best in-class live global surfing events
- Manage the end-to-end live streaming workflow for owned and operated platforms
- Monitor and troubleshoot stream-related issues in real-time
- Compile incident reporting for major issues
- Determine operational priorities, and identify risks early; planning contingencies as needed
- Perform cross-platform QA of live and non-live products
- Refine live operations for digital broadcasts and deploy standards to ensure operational excellence of our live products to support our global tour schedule
- Support our partners in North America and across the globe in producing live events
Qualifications
- Bachelor’s degree, or equivalent experience, preferably in a technical field.
- 3+ years of experience in live broadcasting, streaming operations, gaming or event production
- Experience with live events is highly desirable.
- Deep knowledge of digital platforms - Web, iOS, Android, Connected TV
- Familiarity with streaming technologies (HLS) a plus, not required
- Experience conducting QA on digital products and/or debugging using tools like Charles
- Experience with monetization of display and video advertising
- Familiarity with multi-day, live-spectator events
- Strong verbal and communication skills with the ability to solve problems and drive results with cross-functional teams
- Passion for sports, especially surfing, is helpful.
Personal Attributes:
- Above all, integrity and honesty
- Entrepreneurial; willingness to work independently with the best business practices in mind
- Possess excellent interpersonal and communication skills with ability to effectively present information.
- Thrives in working in a flexible environment with a commitment to the pursuit of quality work.
- Self-motivated, hands on, detail oriented with the ability to take the initiative, multi-task and remain flexible with changing priorities.
- Optimism and energy for the brand and its future
- A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers.
- Intellectual curiosity and enthusiasm for learning.
- Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
Salary Range: $85,000.00 - $100,000.00- based on relevant experience
US Remote States outside of California for consideration: NJ, GA, HI, NY, PA, UT
Top Skills
What We Do
The World Surf League (WSL) is a global sports media & entertainment company and the governing body of and path to professional surfing. The league partners with brands to create and deliver transformational partnerships that deliver next-generation, innovative, purpose-driven engagement platforms that have both regional and global relevance and scale. The league owns and distributes the rights to The Championship Tour, which crowns men’s and women’s elite world champions each year. As a top-tier Olympic qualifier, WSL will send 18 top-ranking men and women to France in 2024, located in Teahupo’o, Tahiti.
A division of The WSL, WSL Studios is a full-service original entertainment production engine, committed to delivering a broad range of high-quality lifestyle storylines to the world. Our content is transformative and celebrates surfing, the ocean, and human potential. Our studio is producing documentaries and series for major media companies like HBO, The Walt Disney Company, and Apple TV. Our latest launch is Make or Break season 2, which is a worldwide hit.
The WSL is distributed on television in 525M+ homes worldwide. The league has been a leader in live streaming in the sports industry on platforms like Facebook, Youtube, and WSL.com/APP. The league and its athletes have a collective social following of over 100M+ and are reaching new audiences via connected devices and are one of the fastest growing sports on Tik-Tok.
Join us! For all inquiries/ opportunities please reach out to [email protected]
