Product Operations Analyst (Cortex)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

The analyst will have the unique opportunity to partner closely with Cortex sales and product teams and learn about our products, licensing and GTM motion. This role requires a strong and collaborative individual who is detail oriented, capable of multitasking and prioritizing different cases, problem solving skills, and working cross-functionally to drive successful execution.

Your Impact

• Develop expertise in our operational systems, ensuring a deep understanding to effectively support our field
• Identify recurring system or knowledge issues and proactively collaborate with cross-functional teams to design and implement solutions
• Act as a liaison between business and technical teams, ensuring a mutual understanding of processes within licensing and quoting, facilitating collaboration
• Collaborate and build relationships - Work closely across teams and functions to gather the right information, pressure-test data & analyses, co-create deliverables, and accelerate execution
• Develop high-quality deliverables while maintaining a customer-focused mindset to enhance end-user experiences and minimize operational issues

Qualifications

Your Experience 

• 2+ years of business analysis experience in a high-tech company, with demonstrated ability to strategically analyze and synthesize data into useful formats and actionable insights
• Proven self-starter with a high-energy, company first, positive attitude that thrives in fast-paced environments
• Excellent verbal & written communication, with the ability to articulate complex ideas effectively to peers and executives alike
• Ability to build trust, lead through influence, and collaborate across teams & functions
• Experience with Salesforce

Additional Information

The Team

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $106000 - $172500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.