At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.
Calabrio is looking for a practical, tech-savvy Product Marketing Manager to help shape and promote our Conversational Intelligence solutions. In this role, you’ll be part of an experienced Product Marketing team reporting to the VP of Product Marketing. If you have real-world experience in Interaction Analytics or Quality Management—whether as a Sales Engineer, Consultant or a power user—and are ready to take your career to the next level, we want to hear from you!
What You’ll Be Doing (Key Responsibilities):
- Develop Market Messaging
Create consistent, compelling value propositions that resonate with both users and buyers, grounded in a deep understanding of our product’s capabilities. - Lead Product Launches
Coordinate successful rollouts of new products and features across direct and indirect sales channels, ensuring internal teams and partners are set up for success. - Storytelling
Evangelize our products’ benefits, showcase their impact, and influence how the world perceives and adopts our solutions through compelling narratives. - Enable Sales Teams
Provide key product insights, develop training materials, and deliver ongoing support to empower our global salesforce and partners. - Create Content
Build high-quality marketing collateral, including datasheets, case studies, white papers, blog posts, and web content that highlight product features, benefits, and success stories. - Influence Product Direction
Work closely with customers and Product Management to inform roadmap decisions, translating technical features into clear, market-ready messaging. - Collaborate Cross-Functionally
Partner with Sales, Marketing, and Product teams to drive go-to-market strategies in a fast-paced, dynamic environment.
- Experience: At least 5 years working with Interaction Analytics and/or Quality Management
- Education: Bachelor’s degree (or equivalent experience).
- Communication Skills: Excellent written and verbal English proficiency, with strong presentation and storytelling abilities.
- Impact-Driven: Self-motivated technologist who thrives on innovation, problem-solving, and continuous learning.
- Fact Based: Analytical mindset with a focus on data-driven decision-making.
- Cross-Functional Collaboration: Proven ability to work seamlessly with Sales, Marketing, and Product Management.
- Ability to travel.
Nice to Have
- Contact Center Industry familiarity or background.
- Experience from Sales Engineering, Marketing, or Product Marketing of B2B SaaS-products
- Launch Expertise: Demonstrated success in introducing new enterprise technology products and articulating their business value.
Ready to Join the Team?
If you’re passionate about shaping the future of Conversational Intelligence and have firsthand experience with Interaction Analytics or Quality Management tools, this is your opportunity to make an impact. Apply now and help us redefine what’s possible at Calabrio!
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
Top Skills
What We Do
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels.
Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.
Calabrio provides an easy to use workforce optimization suite for contact centers.
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