We’re looking for a Product Manager to join our ‘Social Selling and Advocacy’ group. This group is focused on delivering customer value through our social selling and Amplify products. The Product Manager leads and creates clear and impactful product strategies, processes, and innovation that drive quantifiable business value. As a Product Manager you’ll be working with our engineering team to break product deliverables into stories and tasks, and with our designers to help design solutions that solve our customer problems and contribute towards a world-class product. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in the UK and Italy. In this role, you will report to the Group Product Manager.
For Italy based candidates, please note that your application/resume must be submitted in English.
WHAT YOU'LL DO:
- Work closely with Product, Development, and Design Directors to set the medium-term strategy for Amplify
- Own the creation and results of a prioritized roadmap that balances short term business goals with established long term vision and strategy
- Effectively synthesize data from customers, competitors, analysts, and commercial activities into meaningful signals that inform and validate hypotheses
- Set, track, and be accountable to KPIs at both a project and product level
- Build and refine scalable processes for product planning, prioritization, and execution
- Collaborate with Product Marketing and Support to effectively bring functionality to market and drive business value
- Represent the product & roadmap priorities in an approachable and collaborative spirit, including with senior-level internal stakeholders and in-person with customers
- Guide product development in an agile environment, working closely with a team of top-notch engineers and designers
WHAT YOU'LL NEED:
- A post-secondary degree in computer science, business and/or engineering, or equivalent work experience and ample years of software product management experience
- Experience developing products for marketing & sales customer bases
- Strong fluency with product & business data measurement principles and tools
- Accountability: holds self and others accountable to meet commitments
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Interpersonal Savvy: relates openly and comfortably with diverse groups of people
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty
- Self Development: is personally committed to, and actively works to continuously improve
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-EM #LI-Hybrid
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
Gallery
 (1).png)
