Senior Product Manager

Our mission

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.

Learn more at: https://www.gethealthie.com/

About the Role

We are hiring a Senior Product Manager - Scheduling to drive the next phase of Healthie’s best-in-class scheduling platform and API. Over 10 million appointments have been completed on Healthie because our product has been purpose-built to support the complexities of healthcare scheduling at scale. In this role, you’ll craft and execute Healthie’s Scheduling Product Roadmap because you have an incredible amount of customer empathy for how a strong scheduling system can drive clinically excellent care. You’ll join Healthie’s Core R&D team and collaborate with Design, Engineering, Support, and Success team members. You’ll help ensure that our product meets the needs of our customers—and their customers—while driving our mission to deliver meaningful impact in healthcare.

As a Senior Product Manager at Healthie, you’ll take ownership of product development from start to finish. You’ll collect and synthesize customer feedback from a variety of sources, using these insights to inform decision-making and prioritize initiatives that align with Healthie’s product vision and deliver the greatest impact. Working closely with R&D teams, you’ll assess technical feasibility, navigate tradeoffs, and manage product interdependencies to ensure a cohesive and effective roadmap.

You’ll also play a critical role in planning and coordinating delivery timelines with the R&D team, balancing long-term roadmap priorities with day-to-day activities and urgent needs. Managing versioning for releases, you’ll ensure timely follow-ups on iterations and fast-track improvements when needed. Throughout the process, you’ll act as the internal product expert and champion for your squad(s), communicating the “why” behind product decisions and leading feature rollouts with clear, accurate, and comprehensive documentation.

In this role, you’ll be action-oriented, an exceptional communicator, and driven by a no-ego, mission-first mindset. Most importantly, you’ll have a genuine passion for Healthie’s mission and for building products that make a difference. By fostering collaboration across teams and focusing on delivering a product that customers love, you’ll help Healthie continue to set the standard for innovation in healthcare.

Details, details

• This is a full-time, Remote position, located in the U.S.
• The base salary for this role is $150,000. - $180,000
• U.S. work authorization is required and Healthie does not provide sponsorship.

About You

• Proven Track Record – You have at least 7 years of product management experience including direct experience within healthcare and/or scheduling applications. You know how intricate amazing scheduling is and you dive directly into the complexity to deliver results that align with company goals.
• Bias Toward Action – You confidently make decisions about what to prioritize (and what not to build), leveraging both qualitative and quantitative inputs. You embrace tradeoffs in pursuit of company goals and always maintain forward momentum.
• Strong Communicator – You excel at conveying complex ideas clearly, whether in writing or speaking. Your ability to communicate effectively ensures alignment across internal teams and a seamless experience for customers.
• Detail-Oriented – You have a love for the details and a critical eye for all use cases, edge cases, and interdependencies. Developers appreciate the requirements you write because they are clear, comprehensive, and make the implementation process efficient and enjoyable.
• Customer-First Mentality – You have experience organizing and leading customer calls with thorough pre- and post-meeting follow-ups. Your focus on understanding customer needs drives the success of your product.
• Resilient and Gritty – You have a relentless focus on execution. Obstacles don’t slow you down; you adapt and find solutions to ensure progress and results.
• Mission-Driven – You have a deep passion for healthcare and are motivated by the opportunity to improve patient outcomes and experiences. Working at a company that shares this mission excites you.
• Values-Driven – You embody Healthie’s values of Respect, Reliability, and Resilience in everything you do. Your work fosters collaboration, trust, and alignment with the company’s culture.
• Experienced Across Key Areas – You bring expertise in at least two of the following: B2B SaaS, digital healthcare delivery, or customer support and/or success. Your experience enables you to contribute effectively in a dynamic and innovative environment.

Interview Process

• Quick chat with Katie, Director of Talent (15 minutes)
• Interview with Jonathan, VP of Engineering (30 minutes)
• Executive Interview with Erica CEO and Cavan CTO, cofounders (20 minutes each)
• Interview with Matt, Director of Design (30 minutes)
• Group Interview with Micah, Engineering Manager; Emma, Director of Customer Success; and Dustin, Product Manager (45 minutes)
• Reference checks

To learn more about Working at Healthie & our benefits, click here

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