Product Manager

About the Role

We are seeking a highly skilled and market-oriented Product Manager with a strong background in SMS technology. This role focuses on driving adoption and utilization of our SMS, MMS and RCS solutions by aligning product development with market demands and customer needs. As a key interface between the market and our product development teams, you will be responsible for defining product strategy and enhancing customer engagement.

Key Responsibilities:

• Product Strategy & Market Positioning: Develop and implement product strategies that align with market trends and customer needs, particularly within the SMS technology landscape.
• Customer Engagement & Conversion: Act as a champion for the customer, gathering insights to drive product adoption and optimize customer experience.
• Cross-Functional Collaboration: Work closely with product development, UX/UI, and marketing teams to ensure cohesive product execution and successful go-to-market strategies.

Primary Skills Needed:

• Market-Facing Product Management: Strong ability to synthesize market needs and customer feedback into actionable product requirements.
• Analytical and Data-Driven Decision-Making: Experience in analyzing product performance metrics to drive improvement and strategy.
• UI/UX Design Fundamentals: Understanding of user-centered design principles to enhance usability and product engagement.
• Project Management & Cross-Functional Collaboration: Excellent skills in coordinating across teams and managing project timelines.
• Technical Acumen: Familiarity with SMS technology, data analytics, and automation tools to effectively support platform development.
• Strategic Thinking: Ability to think ahead, set priorities, and make decisions that align with broader business objectives.

Primary Assignments:

• Self-Service Enhancements: Expand customer-facing tools to improve usability, flexibility, and personalization across core features.
• Structure & Organization: Develop solutions that streamline organizational elements within the platform, supporting scale and efficiency.
• Setup & Configuration Interface: Build intuitive workflows that simplify complex setup and provisioning tasks, facilitating seamless internal and external collaboration.
• Multi-Interaction Management: Create adaptable tools that support efficient handling of multiple interactions, enhancing productivity and coordination.
• Insight-Driven Recommendations: Implement features that measure performance and offer data-informed suggestions for optimization.
• Automated Engagement Orchestration: Design workflows that adapt based on user actions, automating engagement strategies and next best actions.
• UI/UX Modernization: Drive updates to the user interface, improving design consistency, navigation flow, and usability to support effective, seamless experiences.
• Engagement Impact Analysis: Develop tools that provide insights into engagement effectiveness, supporting data-driven strategy adjustments.

Qualifications:

• Proven experience in a product management role, preferably in a market-facing capacity.
• Deep understanding of SMS technology and the broader communications landscape.
• Strong ability to translate market and customer insights into actionable product requirements.
• Excellent communication and collaboration skills to work cross-functionally with development, UX, and sales teams.
• Analytical mindset with the ability to leverage data for product decisions and improvements.
• Experience in UI/UX design principles and a strong grasp of customer-centric design.

General Duties and Expectations:

• Adhere to the Company's Code of Conduct/Ethics.
• Create and maintain effective working relationships with other Company employees.
• Ability to multi-task, prioritize, and manage time effectively.
• Contribute to the professional culture within the office and the company overall.
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors.
• Ensure security of information in all matters pertaining to company, client, and consumer information.

About Solutions by Text

Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX  with remote teams and offices throughout the United States. For more information, visit https://solutionsbytext.com/.

Game-changing Technology Built for Growth

Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.

Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business.  Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.