Senior Product Manager (Payments Experience)

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

Filevine is changing the way legal work gets done for law practitioners and their clients. As the leading legal operating system, Filevine is dedicated to empowering organizations with tools to simplify and elevate complex, high-stakes legal work. Powering everything from document and case management to timekeeping, billing and business analytics, over 3,400 law firms and legal teams use Filevine daily to deliver excellence.

2023 was a groundbreaking year for Filevine, as we launched a suite of AI-powered features that are transforming the legal industry.

- LeadsAI helps law firms evaluate cases faster, analyze client sentiment, identify potential problems, and predict case success.

- DemandsAI is an AI-driven demand letter generation solution that helps law firms prepare demand letters more quickly and accurately.

- ImmigrationAI streamlines the immigration process by automating tasks, reducing errors, and ensuring accuracy.

- AI Fields is a powerful tool that can enhance legal work by minimizing manual tasks, facilitating fact-checking, and quickly answering complex queries.

With these groundbreaking AI features, Filevine is empowering law firms and legal teams to deliver excellence to their clients with unprecedented speed and efficiency.

This role reports directly to the Director of Product or VP of Product

Primary Duties and Responsibilities:

• Responsible for the delivery of the product vision, product project plans and product specifications to bring high-quality product features and enhancements to life
• Responsible for the product’s user experience and feature set development planning and communication
• Responsible for the “zero to one” delivery of all new features. A Product Manager is ultimately responsible for ensuring the software built fills a need and is used by customers.
• Works closely with Product leadership to create product strategy documents and to write product pitch documents to present to business stakeholders
• Proactively act as Product Evangelist to build awareness of product areas within the organization
• Communicate complex customer and business needs in written specifications, business rules, flows and use cases
• Understand our customer and business needs and translate that knowledge into continuous product enhancements possibilities
• Identify and analyze data and customer feedback/research to define problems, measure results, and prioritize competing opportunities
• Work with engineering to cultivate a backlog of incremental, deliverable pieces of work to advance the product.
• Anticipate bottlenecks and coordinate with technology teams to help prioritize the backlog and work-in-progress to best meet business needs, taking technical constraints and long term technical and product direction into account
• Collaborate with the Director of Product, Product Owners, and Team Leads to continually execute against the product roadmap
• Help to perform product acceptance testing, working with quality assurance, engineers and customers

Knowledge and Skills:

• 4+ years of software product or project management experience in SaaS
• 2+ years of owning or working with the end-to-end product development cycle for the PayFac system, from ideation and requirements gathering to launch and optimization
• Strong knowledge and experience of software development methodologies and working within a software development life cycle
• Ability to bring creative problem-solving and an innovative mindset to challenges
• Ability to adapt and remain flexible to changing priorities and consider new ideas while having the business's success firmly in your focus
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Strong problem-solving, decision-making and analytical skills
• Data-driven decision maker
• Experienced with Agile/lean Delivery frameworks
• A passion for driving efficiency and quality metrics
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Education:

• B.S. or M.S. in business, accounting, engineering, computer science, information systems, a related field; comparable certifications; or equivalent direct work experience

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive 

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Ergonomic and height-adjustable workstations for onsite employees

- Opportunity to learn from a dedicated leadership team

- Centrally located open office building in Sugar House (onsite employees)

- Top-of-the-line company swag

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