Product Manager (Technical)

About the Role:

At CleverTap, we built TesseractDB™, the world’s first database built specifically for engagement and retention. It was created to overcome the limitations of ordinary martech and to bring the full power of AI/ML to marketers. The CleverTap platform ingests 36 billion user interactions daily, and sends out over 16 billion message notifications each day on behalf of its customers, and currently stores over 50 petabytes of data. 

We’re building newer capabilities around machine learning, better behavioral analytics, collaboration tools, and more ways to offer hyper-personalized experiences.

As a Product Manager - Platforms, you will own overall system performance, stability, uptime, scale, and security of all backend systems that power the CleverTap platform. You’ll help shape the roadmap for the next generation of TesseractDB™.

CleverTap's Product Managers work collaboratively in a dynamic, highly-technical environment to build the World’s #1 Retention Cloud.

What you will do:

- Own the ideation, development and launch of new enabling products and tools that impact the overall CleverTap platform and it’s customers in terms of performance, scale & security

- Incorporate understanding of developers, data, and market analysis to devise product strategies and roadmaps.

- Work closely with the engineering teams to develop understanding of the core engineering architecture, deep-dive into various engineering challenges to devise effective product solutions and execute challenging yet impactful projects

- Partner with customer support teams to solve customer pain points

- Own and be accountable for scaling systems powering the CleverTap platform

- Prepare Product Requirement Documents (PRD), based on the priorities, and work with the development team for timely development and release of product/ features

- Define and analyze metrics that drive the success of products.

- Display strong leadership, communication, organizational and execution skills.

What are we looking for?

Must have:

- BE/BTech in Computer Science or Computer Engineering or IT will be preferred.

- 6-8 years in building and launching customer-facing products with at least 3+ years of experience building and shipping software products in a Software Engineering role including working on developer-focused APIs, services & SDKs

- Ability to understand complex software systems and communicate effectively with technical specialists 

- Good knowledge of at least one cloud service - AWS, GCP, Azure etc

- Cross-functional communication and collaboration experience.

- Collaborate with other product and engineering teams to drive various platform initiatives 

Good to have:

- MBA/PGDM with a specialization in IT or Marketing or Strategy or Business Analytics will be preferred.

Who will you report to: Director-Product Management

- Behavioural: Cross-functional team management, Growth mindset, good communication and presentation skills

- Functional: Product marketing strategies, strong analytical skills with demonstrated ability to formulate data-driven decisions that lead to results, project management skills

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

About CleverTap:

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.

For more information, visit clevertap.com or follow us on:

LinkedIn: https://www.linkedin.com/company/clevertap/ 

X: https://twitter.com/CleverTap 

If you think you’d be a good fit for this role, we’d love for you to apply!

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.

We're excited to showcase what we have to offer!