Product Manager, Sales Operations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Product Manager, Sales Operations (12 Month Contract)

This position is responsible for the implementation, administration and innovation of sales tools alongside the Salesforce CRM system in support of Four Seasons Strategic Plan. This includes managing multiple sales products life cycle from initial product reviews and selection to business deployment and training.

What You’ll be Doing:

Salesforce Administration

• Collaborate with vendor and internal IT teams to support and enhance the sales CRM platform.
• Provide version updates and configuration updates as applicable.
• Support Strategic Plan and Sales Transformation initiatives involving the sales CRM.

Product Ownership

• Provide thoughtful and strategic recommendations on how to optimize the sales tools.
• Collaborate with vendors on new capabilities and product roadmap aligned with Four Seasons evolving business requirements.
• Guide the product roadmap by prioritizing work, system enhancements or defect fixes against clear outcome-oriented goals.

Program Management

• Create a plan for a program, set goals, tasks, and timelines, and ensures the program meets its milestones.
• Manage multiple projects with appropriate timelines, objectives and key results to drive maximum value for the sales organization.
• Champion best-in-class sales tools available, with a focus on innovative automation tools to complement our sales platform.

User Research, Communication

• Interview customers, gather user feedback and develop ideas based on learnings.
• Use analytics tools to track user engagement and interpret findings.
• Assess product fit before implementation.
• Present product strategies, roadmaps and progress updates
• Serve as a POC for key customers and user groups.
• Create and maintain product requirement documents.

Vendor Relationship Management

• Identify Four Seasons short, mid and long term business requirements with current and future vendors to meet evolving business needs and input into current vendors product roadmaps to benefit Four Seasons requirements
• Manage vendor relationships and continue to evaluate new capabilities and tools in the marketplace that can provide strategic value to Four Seasons and improve field performance.

What You Bring:

• At least 7 years’ experience in the areas of sales, sales operations, sales enablement, with at least 5 years’ experience in a corporate/above property environment.
• Bachelor’s degree/equivalent.
• Experience with industry sales applications such as Amadeus, LinkedIn Sales Navigator, Cvent, PowerBI, Azure, Duns & Bradstreet, Varicent, etc
• 3 years of Salesforce Sales Cloud experience, proficient in Salesforce Admin related activities (custom objects, fields, validation rules, process builder flows), experience in both classic and lightning UI. Certifications or Salesforce Trailhead Superbadges are an advantage.
• Project Management leadership is a plus.
• Knowledge of Four Seasons sales systems and sales workflow process, an asset.
• Ability to create impact and ROI analysis.
• Experience working with multiple vendors simultaneously.
• Ability to review and negotiate commercial terms and contracts with vendors.

Key Skills/ Who You Are:

• Strong problem solving, critical thinking and analytical skills.
• Agility to manage multiple projects and collaborate across functions.
• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to relate to internal and external stakeholders to influence product decisions and commercial outcomes.
• Capable, dynamic and enthusiastic individual that quickly learns new concepts and technologies.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.