Product Manager, Post Purchase

JOB DESCRIPTION

You're an original. So are we. 

We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world. 

Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga. 

About the Job 

Here at Levi’s, we strive to provide a seamless and personalized experience to our consumers across all consumer touchpoints. With our Post Purchase and Self-Service strategy, we will extend our competitive advantage by aggressively rolling out new solutions to solve problems for our evolving consumers. This opportunity will allow you to make a powerful impact on building an ideal cross-channel consumer experience and be a part of a global team that is revolutionizing the retail experience.

As a Product Manager, you will be responsible for defining, assessing, and continuously evolving the roadmap across key post purchase and self-service consumer experience. You’ll closely work with key stakeholders to drive the product vision that solves key consumer problem.

Location: San Francisco, US

Employment Type: Full Time/Contract to hire

Product Sense:

• As a member of the Global eCommerce Product Management team, you will own product vision, OKRs and roadmap to achieve consumer centric eCom experience.
• Identify new opportunities in post purchase and self-serve areas, analyze business benefit, evaluate ROI, prioritize, and negotiate initiatives to develop a roadmap.
• Understand the inter-relation between consumer value and business outcome. Empathize with customers to identify paint points and work backwards
• Use your data analytics skills to use qualitative (consumer and competitive research) and quantitative (transactional and behavior analytics) to propose data-driven decisions and roadmap prioritization.
• Lead ideation and product discovery by fostering a culture design thinking and leading with the “Why”, ‘What’ and ‘How’ to constantly drive strategic alignment.
• Critically assess existing capabilities to understand build vs. buy, A/B test vs pilot approach to ship product experiences faster

Execution:

• Drive large-scale cross-functional initiatives to support LS&Co’s eCommerce growth and brand objectives.
• Lead prioritization of backlog and product discovery to ensure best in class customer journey. Proactively identify gaps in the current eCommerce product offering and lead the effort to develop solutions that drive business value. 
• Collaborate with cross-functional partners, including retail technology, CRM, digital, UX, legal business and International teams, to put forward consumer centric product ideas and evangelize product roadmap.
• Leverage technical acumen to effectively partner with engineering teams to rapidly deliver high quality products.
• Be able to articulate user stories, groom, refine, prioritize and deliver the experience/product feature
• Measure post-delivery performance and optimize products to enhance customer experience, increase top line revenue and reduce bottom line expenses.
• Analyze site metrics/customer journeys and develop hypotheses for optimization based on OKRs, Key Performance Indicators (KPIs), and benchmarking.

About You 

• Bachelor’s Degree
• 3+ years of experience in a product management role delivering consumer-facing digital/eCommerce experiences.
• Passionate about building foundational and game-changing products in the eCom & omnichannel space
• Understanding of A/B testing design and experimentation
• Analytical and creative thinker with great attention to detail. Hands on experience in analyzing data is a plus
• Ability to lead cross-functional teams, drive consensus and deliver results in a matrixed organization.
• Ability to prioritize well, communicate clearly, and drive execution with a high level of focus.
• Demonstrated ability to understand technology concepts and implications, manage trade-offs and opportunistically evaluate new capabilities with internal and external partners.
• Previous experience in building Post-Purchase, Self-Service or Omnichannel products for European or North American consumers is a plus.

The expected starting salary range for this role is $120,000 to $150,000. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, experience, skills, performance and business needs. 

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. 

Levi Strauss & Co. is committed to equal employment opportunity, affirmative action, and recruiting and maintaining a workforce that welcomes and respects people from diverse backgrounds while enabling our employees to make an impact. We value the unique combination of talents, experiences, and perspectives of each employee, making our collective success possible. 

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot: 

• 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save. 
• Five hours of paid volunteer time per month with nonprofit organizations 
• Product discount of 60% off regular-price merchandise 
• Paid Family Leave 

EOE M/F/Disability/Vets

LOCATIONSan Francisco, CA, USAFULL TIME/PART TIMEFull timeCurrent LS&Co Employees, apply via your Workday account.