Product Manager, POS

The Team & Role 

We are looking for a Product Manager with a specialized focus on Point-Of-Sale (POS). As a Product Manager, you will help create vision, strategy and execution of our product offerings. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure that our products meet the needs of our customers and align with our business objectives. This role will report directly to our Group Product Manager.

The Point of Sale (POS) Team plays a critical role in realizing the SevenRooms ecosystem. This is an operator and integrator facing team building best-in-class integrations with POS systems to improve operational efficiency for operators and ingest valuable data from the POS system to enrich guest profiles so operators can create personable and magical experiences for their guests. Leveraging all the power and customizability of the SevenRooms platform, this fun and ambitious team is looking for a customer-minded, data-driven Product Manager looking to streamline the integration experience and innovate new ways to infuse data and intelligence throughout the platform.

We've built our product team up with the most creative, passionate entrepreneurs and hospitality-oriented people we could find. This small but mighty team is incredibly collaborative, while having the independence to find their niche and have a large impact while doing so. We are the bridge between our clients and our platform and we absolutely love what we do (and we love doing it together).

What You’ll Do

• Product Management: Define business and product requirements; Lead cross-functional teams to execute on product plans and to deliver results; Function as the Product Owner for a Scrum development team to define, deliver, build and iterate on capabilities alongside engineering and design partners. 
• Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations. Collaborate with leadership and executives to advocate for guest experience innovations.
• Customer Research: Research, analyze, and interview customers and users to understand their requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements.
• Project Management: Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints

Who You Are

• 2+ years of product management experience; 1+ years building B2C SaaS applications required
• Experience shipping successful consumer facing products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
• Ability to quickly understand a specific client domain and identify the trends and opportunities in that space
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
• An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins

What We Offer

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
• Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.