Product Manager, Order Management

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

TCGplayer's Seller Solutions team supports tens of thousands of small businesses with in-store, and online products that connect them with millions of hobbyists around the world. Our online marketplace’s massive, continuing growth is a direct result of our commitment to helping sellers build their businesses with more efficient, effective tools and processes.

An eBay company, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Founded by and for TCG enthusiasts, we operate a global marketplace, and create tools, technologies and solutions that help small businesses simply and profitably sell TCGs at scale.

As a Product Manager, you will leverage your experience and success to act as a thought leader and driving force for our seller platform. In this role, you’ll intersect customer needs with our business goals and align cross-departmental teams to deliver features that improve the quality of life for TCGplayer’s sellers with a focus on online and in-store order management tools for our sellers.

 
What you will accomplish: 

• Improve the core product experience for our sellers by focusing on tools and services that enable them to grow and operate their business, including tools to help our online and in-store sellers better manage their orders.

• Build strategies for these products that are competitive, cost-effective, and serve our domestic and international customers’ needs.

• Determine customer needs through direct interactions, qualitative research, and statistical analysis.

• Partner with cross-functional teams of developers, marketing, design, operations, and sales professionals to launch, optimize, and innovate on TCGplayer’s seller tools for product identification and pricing. 

• Define and own the product vision and strategy, measuring and achieving ambitious goals, regardless of temporary setbacks.

• Serve as subject matter expert on small business hobby and collectible sellers’ practices, operations, and paths to long-term success.

What you will bring: 

• Demonstrated success as a product manager or similar role working with small business ecommerce tools.

• Expertise at customer, operations, and workflow research and past examples of creating new customer value.

• Have 4 or more  years of product management experience, including subject matter expertise in small business products and services, both within the United States and internationally.

• Have a strong understanding of customer onboarding and retention strategies in an international SMB market.

• Ability to engage in technical discussions and collaborations with design, engineering and operations teams.  

• Ability to coach and guide cross-functional teams without supervisory responsibility and work in a collaborative environment.

$89,600 - $158,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.

TCGplayer, a subsidiary company of eBay, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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