Product Manager – Operations Systems

WHO WE ARE

Pallet is a company dedicated to disrupting the logistics industry. Located in San Francisco, CA, we've secured $21 million in funding from investors, including Bain Capital Ventures and Bessemer.

Our flagship product is a Transportation Management System (TMS) and Warehouse Management System (WMS) designed to streamline business operations. We've eliminated data entry, integrated warehouse management, automated billing processes, and more. At Pallet, we provide end-to-end logistics visibility, control, and optimization. Our TMS and WMS offer the tools to enhance logistics operations, reduce costs, and improve customer satisfaction with faster and more reliable delivery times for logistic providers.

Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet.

ABOUT THE ROLE

As a Product Manager at Pallet, you will play a critical role in shaping and refining our internal operations management systems, driving efficiency and accuracy for key business processes. You’ll be responsible for ensuring that our product enables seamless workflows for invoicing, order processing, reporting, and financial controls.

You’ll work cross-functionally with engineering, design, and implementation teams to deliver solutions that address operational challenges. This role requires a strategic thinker who can translate pain points into product features while maintaining a deep understanding of user needs across multiple business functions.

SOME THINGS YOU MAY BE WORKING ON

• Oversee key operational workflows, focusing on enhancing processes related to validation, approvals, and transaction management.
• Develop and implement solutions for automating and optimizing processes, ensuring timely and accurate execution across core functions like reporting and notifications.
• Refine tools to provide better visibility into operational and financial metrics, improving decision-making and oversight.
• Collaborate with users to identify and prioritize pain points, addressing workflow inefficiencies and delays in key processes.
• Work with engineering to ensure accountability and traceability for critical actions through detailed system logging and tracking.
• Improve the system's ability to handle complex configurations and ensure special cases are managed efficiently.
• Lead initiatives to streamline financial and operational workflows, improving communication and proactive updates for internal and external stakeholders.
• Manage the ongoing development and enhancement of key features to ensure they meet business and user needs effectively.

YOU HAVE

• 6+ years of B2B product management experience, preferably in a startup environment
• Proven experience in product management roles focused on internal systems, operations, or financial processes.
• Strong understanding of billing, invoicing, and reporting workflows in complex operational environments.
• Ability to collaborate effectively with technical teams and end users to prioritize and resolve operational challenges.
• Excellent problem-solving skills with a passion for streamlining business operations and improving user experience.
• Strong communication skills with a strategic mindset to translate business needs into actionable product features.

SELLING POINTS

• 0-1 Product Ownership: You’ll have ample opportunity to own strategic decisions as we grow and scale this product from A to Z. 
• Large Product Scope: You will launch a product within a multi-billion dollar market. 
• Fast-Track your Career: As we grow the company, we have plans to 3x our team, and there will be opportunities to grow quickly in your career.

OUR CULTURE

⚡Pallet, nestled in the vibrant heart of San Francisco, just a stone's throw away from the Panhandle and Lower Haight, is more than just a workplace. We're a community where transparency thrives, and we embrace a collective spirit regarding problem-solving. 

🚀 Our team is a diverse tapestry of top talent. Their passion fuels our collaborative and industrious culture. But hey, we're not all about work—bi-weekly happy hours, weekly paid dinners, and leisurely coffee strolls through the picturesque Golden Gate Park are just a taste of the fun we add to the mix.

OUR BENEFITS

• 🩺 Health, Vision and Dental benefits 
• 🏝️ Flexible PTO
• ➕ Life Insurance and Accidental Insurance 
• ❤️‍🩹 Short-Term Disability Coverage
• 💸 Generous salary and equity for all staff
• 🪜 401k option; helping you save for the future
• 📚 Yearly learning and development stipend
• 🚌 Commuter benefits if you live in SF 
• 🚘 Fully covered uber ride home if you ever have to work late in the office 
• 🏡 Remote office home stipend 
• 🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ 
• 🍲 Company paid dinners on Tuesdays and Thursdays in the office 
• 🎉 Annual Company Offsites; our last one was in Sonoma Wine Country 🍷

OUR INTERVIEW PROCESS

This is our process for most of our roles, but sometimes stages are subject to change from time to time, we will definitely notify you of the change ahead of time.

Step 1: ✋ Chat with Recruiter - 30 mins

Step 2: 💬 Chat with Hiring Manager- 45 mins 

Step 3: 💬 Deep dive with Product Lead - 45 mins

Step 3: 🗣️Final Interview - 3-4 hours 

Brief Background Check and Reference Check 

POSITION'S COMPENSATION RANGE

$165,000-195,000 and generous equity ✌️

Our company Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.